Rewarding quality of service

Our Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. Retailers must demonstrate outstanding customer focus and dedicated service to receive an award.

What can I expect from an award-winning Retailer?

When you visit an award-winning Retailer, you can rest assured that you will be receiving truly dedicated customer service. These Retailers have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that’s gone into their consistent achievements and all-round high performance.

How can I find a Customer Excellence Award Retailer?

You can use our Find a Retailer tool. You’ll see winning Retailers clearly identified as Customer Excellence Award winners from January 2013. Retailers who receive the award also display the award logo in their advertising and on their websites.

How are the winners decided?

We update our index of Retailer performance using our Purchase Satisfaction and Service Satisfaction surveys. You will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. We collect thousands of these surveys – a recent tally came to over 20,000 of each survey over six months – so they make up a very accurate and long term picture of our customers’ experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.