Network Q Retailer, W P Lewis and Son, is celebrating the loyal custom of a Vauxhall-loving family who have bought over 20 Vauxhalls from him in fewer than 20 years.
For their part, customers Peter Duignan, his son Wayne and Wayne’s partner Jude have enjoyed helpful service from W P Lewis and Son for 16 years. Steve Lloyd, a director at W P Lewis and Son, has been selling cars to Peter for many years, including an Agila, an Astra and five Vauxhall Corsas.
Wayne bought his first car from W P Lewis and Son – a white K-registration Astra SI – back in 1995, when he met Mark Newton, then a newly appointed sales consultant. Wayne went on to buy an Astra in 1997, a Corsa SRi in 1998, an Astra and Zafira in 2000, another Zafira in 2004, a Meriva in 2008 and an Astra in 2011.
Jude, Wayne’s partner, also bought a number of Vauxhalls from Mark, including a Corsa, a Meriva and a Zafira, which have helped contribute towards the family’s collection.
Commenting on the customer relationship, Mark said: “Since we met all those years ago, Wayne and his family have become good friends and it really shows what we, as a family business, are all about. We pride ourselves on our honesty, integrity and personal service. We’re proud to be part of the community and it shows when we have not only loyal customers, but loyal families who continue to buy cars from us.”
W P Lewis and Son director Steve Lloyd, also a family friend, has used a recent sponsorship activity to show his gratitude to the Duignan family, with the strapline ‘Let our family look after your family’.
Steve commented: “I was in school with Wayne and our ongoing and successful relationship with his family indicates the true loyalty that we as a family-run business have created in looking after other families. We treat our customers as friends and this makes us very proud.”
Stuart Lewis, dealer principal at W P Lewis and Son, added: “We thank Wayne, Peter and Jude for their loyal custom and for all the other families who have also been so faithful to us over our 60 years in business. We look forward to being friends for many years to come”.
Network Q’s Marketing and Central Operations Manager, Steve Mathieson said: “The loyalty shown by customers of W P Lewis and Son is typical of the response we get from car buyers at Network Q Retailers nationwide. We are proud to be associated with fantastic service and great customer relationships.”
Family loyalty is a two-way affair at W P Lewis & Son