Vauxhall offers Premier service to van customers

07-Aug-2014

The new Vauxhall Vivaro van

Vauxhall’s refreshed Premier Van Centres are ready to shake up the fleet aftersales sector, covering over 90 per cent of UK businesses within a 30-minute drive.

 

Maximising mobility and minimising downtime, Vauxhall van fleet customers can expect diagnostics without appointment, maximum lead times of three days and a dedicated Premier Van Helpline.

 

Vauxhall will also collect and deliver vehicles within a ten-mile radius (five miles within the M25) and offer a courtesy vehicle free of charge.

 

All Premier Van Centre sites will carry out Class 7 MOTs and have a 5-tonne lift on-site.

Premier quality, guaranteed

To qualify for Premier Van Centre status, sites must provide sales and service support and meet strict service-level requirements. They must be listed on Epyx 1link for ease of identification and online service booking requests.

 

Repairs are carried out at fixed labour rates, with job sheets completed on the day the work is completed and work invoiced within five working days, so there can be no unexpected surprises.

 

If a repair is expected to be completed on the same day, customers can also take advantage of a ‘while you wait’ option.

 

Once work is complete, a 25-point safety check is carried out, including all safety enhancements and software updates. Vauxhall even throws in a wash-and-vac with every annual service and free fitting of wiper blades.

Leading the industry

Motorbodies Luton was the first Vauxhall Retailer to be named a Premier Van Centre. “This is a fantastic opportunity to demonstrate our commitment to looking after the needs of van customers,” said Rachel Parker, Operations Director. “We always strive to deliver the very best in customer service and aftersales support.”

 

“We’re delighted to announce full details of our refreshed Premier Van Centres,” said Richard Collier, Vauxhall’s National Commercial Vehicle and B2B Sales Manager. “The enhanced programme brings industry-leading customer experience to Vauxhall Commercial Vehicle fleet customers, with over 90 per cent UK coverage. Our nationwide network of van experts will deliver the highest standards of skills and expertise, while helping fleets save time and money.”

 

The announcement of Premier Van Centres follows the launch of the all-new British-built Vivaro, which further enhances Vauxhall’s award-winning van range.