The Vauxhall team is made up of thousands of people across the country, all working together to bring our innovative vehicles to you.
Around 35,000 people work with us in total, with 4,500 at our plants in Ellesmere Port and Luton, and at our warehouse and head office in Luton.
On top of this, our newly opened Customer Contact Centre in Luton employs 300 people, while 120 people work at our OnStar headquarters. That leaves 23,000 people working in our retail network and 7,000 people in our UK supply chain, providing the millions of parts and essential services we offer every day.
Recent awards for Luton and Ellesmere Port
Our Luton plant produced an impressive 60,820 Vauxhall Vivaros in 2015. The latest Vivaro has been awarded many times over by Trade Van, Business Van Manager and What Van?, with its most recent accomplishment being named Trader’s Choice at Trade Van Driver magazine’s annual awards.
The Luton plant also won the Gold award in the prestigious 2016 RoSPA Occupational Health and Safety Awards, an annual scheme run by the Royal Society for the Prevention of Accidents.
Meanwhile, our Ellesmere Port plant – the home of the Astra – has produced seven generations of Astras, with roughly 1,667 people working in the 1,209,366m2 site, building up to 148,854 Astras every year.
The latest generation of Astra was recently crowned 2016 European Car of the Year, a great achievement for everybody at Ellesmere Port.
Corporate Social Responsibility
We continuously look to improve our CSR performance through environmental management, effective engagement with partners, being a responsible employer and playing a positive role in the community. This helps to ensure we never lose touch with the things that really matter.
You can download our most recent CSR reports from this page.
We’re committed to building value for all our business stakeholders. We achieve this by engaging widely and deeply – with employees, unions, government, NGOs, communities, customers, suppliers, and our parent company and sister businesses.
Communicating with our stakeholders helps us understand our sustainability impacts and find ways to tackle them.
Business continuity planning
We are the first automotive manufacturer to receive the ISO 22301 Business Continuity Management Standard. To achieve this, we’ve put in place rigorous measures and processes across the organisation, involving employees and other stakeholders across our sites to ensure we can maintain supply, even in adverse conditions.
Measuring and reviewing customer satisfaction is a key element in our quality and service improvement. Vauxhall customer surveys help gauge how well our Retailer standards are being met – from a customer’s experience of buying a new Vauxhall, to their service experience at the dealer.
Top-performing Retailers receive Customer Excellence Award
Our Customer Excellence Award recognises and rewards top-performing Retailers for their outstanding customer service. In 2016, we recognised 53 Retailers who achieved the best purchase and service satisfaction scores of 2015.
Our Luton plant was the first GM facility in Europe to achieve the top manufacturing benchmark, Built-in Quality (BIQ) Level 4. Ellesmere Port has also attained this accreditation, which recognises world-class quality control standards.
Increase in UK content for current generation
Compared with the older model, the new Luton-built Vivaro Van saw a 30% increase in materials and parts bought in the UK, or ‘UK content’. For the Ellesmere Port-built Astra, the new model saw a 100% increase in UK content over the current Astra.