How does Motability Work? Frequently Asked Questions

Ask our dedicated Motability team

We know that as a disabled driver, or person nominated to drive a disabled friend or family member, you have lots of questions for us about the Vauxhall Motability scheme.


If you don’t find the answers you are looking for on this page, don’t worry. Contact our friendly Motability team and we’ll tell you everything you need to know.


Q. How do I go about getting the disabled car adaptations I need?

A. The Vauxhall Motability team has a comprehensive list of our Motability accredited car adaptation partners. These experts will talk through your requirements, give you advice and help to manage your vehicle adaptations for you. Contact us for more information.


Q. What financial help am I entitled to as a Motability customer?

A. Motability may be able to offer financial help towards the cost of a suitable car, adaptations, driving lessons or a wheelchair accessible vehicle. Any funding must be arranged before you put in the application for your car.

The following are available to help disabled people with higher rate Disability Living Allowance or War Pensioners’ Mobility Supplement:


Charitable mobility grants: Motability carries out a number of fundraising activities, as well as having the Motability Tenth Anniversary Trust, to provide help towards:

Government mobility grants: Motability also administers government funds for people who need a heavily adapted car, such as a wheelchair accessible vehicle.


  • Advance payments on standard production cars
  • Car adaptations, such as hand controls, swivel seats, wheelchair hoists and other conversions
  • Driving lessons: If you are a Motability customer aged between 16-24, you may be eligible for help towards the cost of driving lessons.


The Specialised Vehicles Fund: This grant is for people who require wheelchair accessible vehicles, either as a driver or passenger.


War pensioners: If you receive the War Pensioners’ Mobility Supplement and have a Motability car, you may be eligible, based on your medical records, for a grant from the Service Personnel and Veterans Agency. If you need a mobility vehicle or car adaptations that cost more than the standard available grants, and are unable to meet the cost yourself, you can apply to Motability for help but should approach relevant service charities first.


Ex-invalid Vehicle Service Holders: Motability also manages applications from disabled customers who have previously driven a three-wheeled, blue ‘trike’ or other government vehicle.


For more information about mobility grants, please contact our Motability team.


Q. How do I go about getting the disabled car adaptations I need?

A. The Vauxhall Motability team has a comprehensive list of our Motability accredited car adaptation partners. These experts will talk through your requirements, give you advice and help to manage your vehicle adaptations for you. Contact us for more information.


Q. What rate of mobility allowance I am entitled to?

A. The Department of Work and Pensions (DWP) should have sent you an award notice that contains the details of your allowance entitlement. If you haven’t applied for mobility allowance yet, or got a copy of your notice, you can contact the DWP to ask for help.


Q. I’m not entitled to the higher rate of the Disability Living Allowance. What do I do now?

A. Don’t worry, we can still help you. Talk to your local Vauxhall Motability Retailer and discuss the other available options to help you to purchase the vehicle you want.


Q. Are people over the age of 65 eligible for the Motability scheme?

A. Yes – if you are already receiving either the higher rate mobility component of Disability Living Allowance (DLA) or the War Pensioners’ Mobility Supplement. Those who are not already receiving these allowances are not eligible to apply beyond the age of 65.


Q. Under the scheme, can I have a Motability car at the same time as a powered wheelchair or scooter?

A. This is unfortunately not possible. The mobility allowance is used to cover the cost of the vehicle, and this generally takes the whole allowance.


Q. How does Motability insurance work and how many drivers can I have?

A. Motability customers can nominate two drivers of their choice. If you are a disabled driver, you count as one and you may choose a relative, friend or other carer as the other permitted person. If you change your mind about who should drive during the period of the lease, this is not a problem as long as you let us know. A third driver can also be added for an additional cost.


Young drivers can be nominated. However, there are restrictions on the vehicles that those under 25 can drive and the insurance excess will be higher.


Q. Does the disabled person receiving mobility allowance need to always be in the vehicle?

A. While Vauxhall Motability cars are provided primarily for the benefit of our disabled customers under the scheme, it does not mean they always have to travel in it. For example, we understand that allowing a (nominated) carer or friend to use the vehicle to run errands or do the shopping is still very helpful to you.


Q. How long does it take for my vehicle to be delivered?

A. Your local Vauxhall Motability retailer will be able to tell you this. If you haven’t spoken to them yet, or don’t know where they are, then you can use our retailer finder to find them and get in touch.


Q. What is Personal Independence Payment (PIP)?

A. Personal Independence Payment is replacing Disability Living Allowance (DLA) for people born after 8 April 1948 and are 16 or over. The Motability Scheme will continue to lease mobility cars to disabled people who receive the Enhanced Rate of the Mobility Component of PIP, which has the same value as the Higher Rate Mobility Component of Disability Living Allowance.


Q. Can a Motability car be returned early?

A. All our Motability models are leased for a three-year hire period. Vehicles are not able to be returned before the end of this agreement.


Q. Do Motability cars have trackers?

A. The majority of Motability cars do not have trackers. However, the Motability Scheme has started to fit trackers to a limited number of vehicles where there is a high risk of misuse. For example, customers who permanently live in a care home and have a number of drivers who have access to the car. Your local retailer will have more information on this.


Q. How do I know if my Motability Car of choice is available?

A. Your local retailer will be able to tell you this.


Q. How can I find out about any Motability offers you have?

A. We always have Motability deals on selected Vauxhall cars. You can see the latest ones on our Motability Offers and Prices page.


Q. Where can I get a Motability car brochure or see car prices?

A. Download a Vauxhall Motability brochure


See our Motability car prices



A. Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 115 brake horse power (BHP) or less (this does not apply to Wheelchair Accessible Vehicles). It is therefore important to consider whether you will require a driver aged under 25 during your lease before you choose your car.



Once you are ready to place an order the process is simple and will done by the Motability specialist at your local dealership, you will need to bring with you:


  • Your driving licence if you wish to drive
  • Certificate of entitlement from either DWP or SPVA
  • Proof of address (e.g. recent utility bill or bank statement)
  • Named drivers’ driving licences and consent for their details to be checked against the DVLA driver licence database (if your named driver is unable to come with you to the dealership, they must complete a Driver Consent Form (PDF 145KB)
  • Details of any previous accidents and driving convictions that you or your named drivers have.


You should be there to place the order yourself, unless you have a legal appointee to represent you.