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Can't find the answer to your OnStar questions below?

 

Contact our service team:

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General

General

Which cars have OnStar?
OnStar is available across our range of passenger cars from Viva to Insignia.

How do I get OnStar?
OnStar will be available as a standard feature in Sport, Innovation and OPC trims, and optional in others. Please see the vehicle configurator for specific availability. When you purchase your new Vauxhall, your dealer will explain how to get OnStar, and how to the activate the services online.

How do I get started and use OnStar?
When you purchase an OnStar equipped vehicle, you need to register and activate OnStar. You will receive an email from Vauxhall - simply click on the link to complete the activation process. If you purchased a previously owned OnStar equipped vehicle, just press the service button to speak to an OnStar Advisor to set up your OnStar account. If you have any questions, press the service button to speak to an OnStar Advisor.

How do I access my OnStar account?
Once your account is set up, you will be able to access your OnStar account via myVauxhall.

 

Are all services available on all cars?
There are some services which are not available on some cars, please see "carline specifics" for more details.

Can I have OnStar in my current car?
OnStar is only available in Vauxhall's newest models. OnStar cannot be added to existing cars.

Can I get OnStar in other car brands?
OnStar is a unique service that is only available in Vauxhall cars.

How can I unsubscribe?
You can stop receiving OnStar services at any time, although we hope you don’t want to. You can go online to your OnStar account and unsubscribe there, or you can press the OnStar service button in the car and talk to an advisor who can help you.

Will OnStar work when I travel abroad?
Yes, OnStar services are available across Europe. Wi-Fi connection may vary by country. Please see the country lists under "Get OnStar" section which show where services and data roaming are available.

Does my insurance company get the data?
No your Insurance will not be provided with any information. In fact your data will not be shared with any third parties unless you ask us to do so.

Which languages will be OnStar available in?
OnStar is available in 8 languages: English, French, German, Spanish, Italian, Dutch, Polish and Portuguese.
From August 2016 the following additional languages will be available: Bulgarian, Czech , Danish, Finnish, Greek, Hungarian, Norwegian, Romanian, Russian, Slovakian, Slovenian, and Swedish. To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor.

How do I select my language?
Your OnStar account will be set to the language you choose at enrolment. At any time you can change the language in your account by going to the "my profile" page.
At any time you can change the language in your infotainment system, which will change the language in which OnStar Advisor communicates to you in (see the languages in the question above). If any other language is selected, you will be connected to an English speaking advisor.

Can I try OnStar for free?
Yes, for every new car bought with OnStar, there will be a free 12 month trial of the OnStar services.
There will also be a separate free data trial for the Wi-Fi Hotspot. Details can be found on the "get OnStar" section of the website.

When driving in another country, will OnStar charge me with extra costs when calling an OnStar advisor?
When you are in your car, you will not be charged when you contact an advisor through the OnStar system.

When will my 12 month OnStar services trial start?
Your 12 month trial period starts (excluding Wi-Fi data package) with first registration or delivery from the Vauxhall dealer, whatever comes first, independent of customer activation.

Do I have to pay for OnStar services?
When you buy a car with OnStar, you will need to first register for OnStar services & then you will need to activate your free 12 month trial (excluding Wi-Fi data package). After the trial period, you will need to subscribe to OnStar. Please see "MyOnStar" for more details.

Can I try OnStar for free?
Yes, for every new car bought with OnStar, there will be a free 12 month trial period (excluding Wi-Fi Hotspot).

When will the new services hotel booking and parking search be available?

The services are already available, the official start was with Insignia launch.

Are the new services available for all Vauxhall carlines?

Yes, the services are available for all Vauxhall carlines with OnStar on board.

How much do the services cost?
The payment of the new services are covered in the OnStar subscription rate or the free trial phase. No additional payment for the new services are required. Booking a room via an advisor is the same as booking with the booking.com app.

Are the services available in all EU countries?
The new services are available in all OnStar countries where OnStar services already exist.

Pricing

Do I have to pay for OnStar services?
When you buy a car with OnStar, you will need to first register for OnStar services & then you will need to activate your free 12 month trial (excluding Wi-Fi data package). After the trial period, you will need to subscribe to OnStar. Please see "MyOnStar" for more details.

 

Can I try OnStar for free?
Yes, for every new car bought with OnStar, there will be a free 12 month trial period (excluding Wi-Fi Hotspot).

 

When will my 12 month trial start?
Your 12 month trial period starts (excluding Wi-Fi data package) with first registration or delivery from the Vauxhall dealer, whatever comes first, independent of customer activation.

 

How much will OnStar cost after the first 12 months?
After the one year trial, an annual subscription to OnStar Services (that does not include a Wi-Fi data plan services) will cost £89.50 including VAT.
Current Wi-Fi markets: Wi-Fi data pricing can be found in the "MyOnStar" section.
Future Wi-Fi markets: Wi-Fi data plans will cost extra, the pricing will be announced later.

 

How much does it cost to call OnStar from the car?
You can contact OnStar as often as you want, there are no additional costs for the calls you make.

 

When driving in another country, will OnStar charge me extra to call an OnStar advisor?
When you are in your car, you will not be charged when you contact an advisor through the OnStar system.

After Trial

How do I buy services & data after my free trial?

 

Go the "MyOnStar" section for more information.

Data privacy

What (personal) data is shared with OnStar and for what purposes?
OnStar will only collect personal data in order to identify or send mail to your address for your subscribed services.


Can I prevent OnStar from using my data?
OnStar will not forward your data to any 3rd parties without your consent.


What about OnStar tracking me and knowing where I am?
OnStar does not track you. You are in control of when OnStar uses your location, the privacy button allows you to mask your location at any time. If you change your mind, you can press the privacy button again to reveal your location for OnStar services. Only in the case of an emergency will this be overruled to protect your life.


What data is collected?
OnStar only collects data that you share with us to give you your subscribed OnStar services.

Customer information - such as name, address, e-mail, security information such as PIN, emergency contacts (in case you want us to contact a loved one if you have an emergency)
Vehicle data - such as odometer, mileage, tyre pressure, oil life, fuel levels, diagnostics,
Vehicle location - to provide destination download, stolen vehicle assistance and emergency services.


Can I decide which data is collected?
Yes you can. We will ask you to provide some basic customer information when you register, so we can legally deliver OnStar services. You may wish to share additional data beyond that e.g. emergency contact information directly at registration or later on.


How do I know what data is collected by OnStar?
When you register for OnStar we will provide detailed information about what data will be collected and what it is used for.


How will this data be used?
The data OnStar collects will only be used to deliver subscribed services to you. We will never forward your data to 3rd parties without your consent.


Is the data transferred to other countries?
All OnStar service data will be stored on our servers UK and will remain in Europe. Some of your general customer data may need to be transferred through servers in the U.S., for example for billing and payment processing purposes. For details please see our Privacy Statement.


Safety

Emergency

What if I press the red SOS button unintentionally?
Sometimes these things happen, it is no problem. When you are connected to an advisor we will just check if there is anything else we can help with.


What happens if I have an accident in a place where there is poor reception or no mobile phone coverage is available?
The larger roof antenna that comes with OnStar, provides a stronger signal compared to your mobile phone, even if you are in an area of poor reception. However, where no coverage is available, OnStar services may not be available.


Can I use my own Roadside provider via OnStar?
With OnStar, we provide our customers access to a first-class roadside emergency service, Vauxhall Roadside. We are able to provide them with vehicle details & in certain circumstances your location. We are currently unable to provide this same service with other roadside service providers.


How does the Roadside assistance support work?
OnStar provides Roadside assistance support.
If your car is within the Vauxhall Roadside Assistance coverage period and policy terms, they will dispatch a professional breakdown recovery team to your location. If you are outside the Vauxhall Roadside coverage, a charge may be payable to the roadside assistance provider.


What kinds of emergencies can OnStar help me with?
OnStar can help you with every imaginable emergency in the vehicle. Whether you have an accident, a medical emergency or you see an accident on the road and you want to alert the emergency services, just press the red SOS button and we can help.


Is OnStar only available in emergencies?
No, OnStar can provide many additional features than help outside of an emergency situation. You can contact OnStar via the blue service button in the car or the MyVauxhall App. If you need the address of that new restaurant, want to check what the warning light on your car means, or if you forgot to lock your car, we are there to help you 24/7, 365 days a year.


Will OnStar always work?
OnStar services rely on wireless communication networks and satellite positioning systems. The larger roof antenna which comes with OnStar, provides a stronger signal compared to a mobile phone, which helps OnStar to stay better-connected to you and your vehicle – even if you are in an area of poor reception. In exceptional cases, there may be remote areas where OnStar services may not have a signal which will prevent them from working.

Stolen vehicle assistance

Who is permitted to activate the ignition block?
Once the vehicle has been reported as stolen, the OnStar advisor can activate the ignition block.


Connectivity

Wi-Fi

How can I connect a Wi-Fi device with the Wi-Fi hotspot?
It is really easy & you can connect just like you would connect to any Wi-Fi network.
First, press the privacy button, then select Wi-Fi settings on the infotainment screen & you will find the Wi-Fi hotspot name & password.
Start a Wi-Fi network search on your mobile device and select your vehicle hotspot when listed. Enter the password when prompted. You can access your Wi-Fi settings in the car or via the app.


I already have a 3G/4G subscription on my mobile. Why should I pay for another one?
OnStar Wi-Fi connectivity will provide you with a stronger signal than your mobile due to the large roof antenna on the car, You will not only have a superior experience, you can also tether up to 7 mobile devices in the car, so your passengers will be able to use the Hotspot too.


What about data roaming (EU)?
There are no additional costs for data roaming. Please see the country lists in section "get OnStar" showing where OnStar services & data are available.


Can I turn off the Wi-Fi hotspot in the car?
The following Q&A are for additional use in OnStar markets which are launching Wi-Fi in addition to currently available OnStar services!


I have just ordered a new Opel, will I get Wi-Fi?
Yes. When Wi-Fi is available in your country, when you activate OnStar in your new Vauxhall, you can choose to activate Wi-Fi as well. Please click here for more information (note this is a link to the "get OnStar section").


I already have OnStar activated in my car, how do I get Wi-Fi?
When Wi-Fi is available, login to your OnStar account. Go to the packages page and click on Activate package. You will be asked to provide some additional information and accept the data terms & conditions of the mobile network operator that supplies data packages. Following this, Wi-Fi for up to 7 devices will be available in your car.


I have just ordered a new Opel, will I get Wi-Fi?
Yes. When Wi-Fi is available in your country, when you activate OnStar in your new Vauxhall, you can chose to activate Wi-Fi as well. Please click here for more information (note this is a link to the "get OnStar section").


I have OnStar in my car, but I have not activated it, how do I get Wi-Fi?
Yes. When Wi-Fi is available in your country, when you activate OnStar in your new Vauxhall, you can chose to activate Wi-Fi as well. Please click here for more information (note this is a link to the "get OnStar section").


I don't have OnStar activated, but I want Wi-Fi, can I just have Wi-Fi?
You will need to activate OnStar in order to benefit from the free Wi-Fi. You can choose which OnStar services you wish to use.

Smartphone App

Which mobile devices is the MyVauxhall app available on?

The MyVauxhall App is available for Android and iOS mobile devices.

 

How can I download and install the Vauxhall app?

The My Vauxhall app is available to download from the Google Play Store and the Apple AppStore.


PERSONAL ASSISTANT

Hotel Booking

What is the pre-requisite to use the service?
The user must be 18 years old must have a credit card.


Can the advisor book any hotel?
The advisor can book every hotel that is included in the booking.com database. Other accommodations cannot be booked, but the advisor can download a destination on request.


Can the advisor use the credit card information stored in my OnStar account?
No, the credit card information needs to be submitted before the accommodation can be booked.


Can the advisor also cancel my reservation?
Yes, the advisor can cancel the reservation. The advisor will then inform you of any cancellation fees.


How do I get a confirmation for my booking or cancellation?

The advisor will send you a confirmation e-mail from booking.com. If cancelling you will also receive one from OnStar. On request the advisor can send the address of your hotel to your embedded sat-nav.

Find Parking

What parking locations does the service offer?
The service offers garage parking and street parking, if available. In general, the service can provide information about parking spaces available in the Parkopedia database.


Can the advisor also book a parking spot for me?
No, the advisor can only look for parking spaces and provide information about prices, opening hours or if free spaces are available. On request the advisor can send the address to your embedded sat-nav.


What is the difference between the new parking service and the one that already exists via the POI search?
Your advisor will use the new parking service Parkopedia. This database provides additional information such as prices, opening hours, special features or free space if available.

Diagnostics

I can see a warning light in my vehicle. Can OnStar help me understand what it means and advise appropriate actions?
Yes. You may press the Service Button at any time and an OnStar Advisor can run a thorough diagnostic check of your vehicle's key systems, even while driving.

Destination Download

My Vauxhall vehicle is not equipped with an original navigation system, can I still use OnStar Destination Download?
No. The Destination Download feature requires a factory-installed navigation system, and the relevant map data.


How does it work?
Press the service button to request your POI or address. The advisor sends the address to your factory installed Navi system. After the advisor ends the call, the address is visible on the Navi system. Select the address and the navigation system will provide the route.

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