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Vauxhall OnStar FAQs


FAQ Sections


Smartphone app

For which mobile devices is the MyVauxhall app available?

The My Vauxhall App is available for Android and iOS mobile devices.

How can I download and install the MyVauxhall app?

The My Vauxhall app is available to download from the Google Play Store for Android mobile devices or the AppStore for Apple iOS devices.


Data privacy

How do GM and Vauxhall promote cybersecurity and protect car infotainment systems from hack attacks?

Our customers' safety and security is paramount and we take a multi-faceted approach to secure in-vehicle and connected vehicle systems, and to monitor and detect cybersecurity threats. For example, we’re currently designing vehicle systems that can be updated with enhanced security as potential threats arise.

 

Cybersecurity is a global issue facing almost every industry today. GM was the first to appoint a Chief Product Cybersecurity Officer, Jeff Massimilla, in mid-2014. He leads a global team of professionals who work across industries to address this issue. GM also works with specialists across multiple industries, including security researchers, security solution providers, educational institutions, aerospace and defence organizations, leveraging their expertise to minimise the risk of unauthorised access to vehicles and customer data.

What personal data is shared with OnStar, and for what purposes?

OnStar will only collect personal data to identify or address you for your subscribed services.

Does OnStar track me and identify my location?

OnStar does not track you. You are in control of when OnStar uses your location, because the Privacy button allows you to mask your location at any time. If you change your mind, you can press the Privacy button again to reveal your location for OnStar services. Only in case of emergency and to protect your life will this be overruled.

What data is collected?

OnStar collects data that you share with us to bring your OnStar subscribed services to you. This includes customer information (such as your name, address and email), security information (such as PIN and emergency contacts, in case you want us to contact a loved one if you have an emergency), vehicle data (such as odometer data, mileage, tyre pressure, oil life, fuel levels and diagnostics) and vehicle location (to provide destination download, stolen vehicle assistance and emergency services).

Can I decide which data is collected?

Yes. We will ask you to provide some basic information when you register, so we can legally deliver OnStar services. You may wish to share additional data beyond this, such as emergency contact information, either at registration or subsequently.

How do I know what data is collected by OnStar?

When you register for OnStar we’ll provide detailed information about what data is collected and what it’s used for.

How will this data be used?

The data OnStar collects will only be used to deliver your subscribed services to you. We will never forward your data for the use of a third party without your consent.

Is the data transferred to other countries?

All OnStar service data will be stored on our servers in Germany and will remain in Europe. Some of your general customer data may need to be transferred through servers in the US, for example for billing and payment processing purposes. For details, please see our privacy statement.


Destination Download

My Vauxhall isn’t equipped with an original navigation system. Can I still use OnStar’s Destination Download?

No. The Destination Download feature requires a factory-installed navigation system, and the relevant map data.

How does it work?

Simply press the Service button and request your point of interest or address. Your OnStar advisor will send the address to your factory installed Navi system. After the advisor ends the call, the address is visible on the Navi system. Select the address and the Navi system will provide the route.


Diagnostics

I can see a warning light in my vehicle. Can OnStar help me understand what it means and advise appropriate actions?

Yes. Press the Service button at any time and an OnStar advisor will run a thorough diagnostic check of your vehicle's key systems, even as you drive.


Emergencies

What if I press the red SOS button unintentionally?

No problem at all. When you’re connected to an advisor, we’ll just check if there’s anything else we can help you with.

What happens if I have an accident in a place where there is poor reception or no mobile phone coverage is available?

The larger roof antenna which comes with OnStar, provides a stronger signal compared to your mobile phone, even if you are in an area of poor reception. However, where no coverage is available OnStar services may not be available.

Can I use my own roadside provider via OnStar?

With OnStar, we provide our customers access to a first-class roadside emergency service, Vauxhall Roadside Assistance. We are able to provide them with vehicle details & in certain circumstances your location. We are currently unable to provide this same service with other roadside service providers.

How does the Roadside assistance support work?

OnStar provides Roadside assistance support.
If your car is within the Vauxhall Roadside Assistance coverage period and policy terms, they will dispatch a professional breakdown recovery team to your location. If you are outside the Opel Roadside coverage, a charge may be payable to the roadside assistance provider.

What kind of emergencies can OnStar help me with?

OnStar can help you with all kinds of emergency on the road. So if you have an accident, suffer a medical emergency in your vehicle or see an accident on the road and want to alert the emergency services, simply press the red SOS button and we can help.

Is OnStar only available in emergencies?

No, OnStar can provide many more features than help in an emergency situation. You can contact OnStar via the blue Service Button in the car or the My Vauxhall App. If you need the address of that new restaurant, you want to check the warning light on your car, or if you forgot to lock the your car, we are there to help you 24/7, 365 days a year.

Will OnStar always work?

OnStar services rely on wireless communication networks and satellite positioning systems. The larger roof antenna which comes with OnStar, provides a stronger signal compared to a mobile phone, which helps OnStar to stay better-connected to you and your vehicle, even if you are in an area of poor reception, but, there may be remote areas where OnStar services may not have a signal which will prevent them from working.


General

Which Vauxhall cars will have OnStar?

OnStar is available for virtually every new Vauxhall passenger car - as standard on selected trims, or as an option on the rest - from Viva to Insignia (excludes Antara and VXR8).

How do I get OnStar?

To check availability, please visit the vehicle configurator for the Vauxhall you’re interested in. When you buy a new Vauxhall, your dealer will explain how to get OnStar and how to activate OnStar services online.

How do I get started and use OnStar?

When you buy an OnStar-equipped Vauxhall, you need to register and activate OnStar. As a new owner, you’ll receive an email from Vauxhall: simply click on the link in this email to complete the activation process. If you bought a previously owned OnStar-equipped vehicle, just press the Service button to speak to an OnStar advisor and set up your OnStar account. If you have any questions, please press the Service button and speak to your OnStar advisor.

How do I access my OnStar account?

Once your account is set up, you’ll be able to access your OnStar account via myVauxhall.

Are all services available on all cars?

There maybe some services which are not available on some cars, please see "carline specifics" for more details.

Can I have OnStar fitted in my current Vauxhall?

OnStar has been available in Vauxhall's newest models since late 2015. OnStar cannot be fitted to existing cars.

Can I get OnStar in other car brands?

No. OnStar is a unique service available only in GM-owned brands, such as Vauxhall.

How can I unsubscribe from OnStar services?

You can stop receiving OnStar services at any time, although we hope you won’t want to. To do so, go online to your OnStar account and unsubscribe there, or press the OnStar Service button in your car and ask your advisor to help.

Will OnStar work when I travel abroad?

Yes, OnStar services are available across Europe. Wi-Fi connection may vary by country. Please see the country lists under "Get OnStar" section which shows where services and Wi-Fi roaming are available.

Will my insurance company see my OnStar data?

No, your insurance company won’t be provided with any information. In fact, your data won’t be shared with any third parties unless you explicitly ask us to share it.

Which languages will be OnStar Advisors be available in?

OnStar is available in 8 languages: English, French, German, Spanish, Italian, Dutch, Polish and Portuguese.
From late 2016 the following additional languages will be available: Bulgarian, Czech , Danish, Finnish, Greek, Hungarian, Norwegian, Romanian, Russian, Slovakian, Slovenian, and Swedish. To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor.

How do I select my language?

Your OnStar account will be set to the language you choose at enrolment. At any time you can change the language in your account by going to the "my profile" page.
At any time you can change the language in your infotainment system , which will change the language in which OnStar Advisor communicates to you in (see the languages in the question above). If any other language is selected, you will be connected to an English speaking advisor.

When will my 12 month OnStar services trial start?

Your 12 month Services free trial starts on your vehicles registration date, the same day as your new vehicle warranty. Your Wi-Fi Hotspot free trial starts when you accept the nominated network operator T&Cs.

Can I try OnStar for free?

In the first 12 months, you can test the OnStar Services, free of charge, after your registration. Even for your 4G Wi-Fi Hotspot you will get a free data trial period. Details can be found on the "Get Vauxhall OnStar" section of the website.


Pricing

Do I have to pay for OnStar services?

When you buy a car with OnStar, you will need to register for OnStar services & then you will activate your free 12 month trial. After the trial period, you will need to subscribe to OnStar. Please see "after my trial" for more details. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package.

Can I try OnStar for free?

In the first 12 months, you can test the OnStar Services, free of charge, after your registration. Even for your 4G Wi-Fi Hotspot you will get a free data trial period. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package.

How much will OnStar cost after the first 12 months?

Please refer to vauxhall.co.uk/OnStar/After-my-Trial. The OnStar subscription packages could be different from the services included in the free trial package.

How much will it cost to call OnStar from my car?

There are no additional costs for the calls you make to OnStar advisors, and you can contact OnStar as often as you wish.

When I drive outside the UK, will it cost me extra to call an OnStar advisor?

When you’re in your car, you won’t be charged extra when you contact an advisor through the OnStar system.


Stolen-vehicle assistance

If my car is stolen, who can activate the ignition-block system?

Once your vehicle has been reported as stolen, an OnStar advisor can activate the ignition-block.


Wi-fi

How can I connect a Wi-Fi device to the wi-fi hotspot?

It is really easy & just like you would connect to any Wi-Fi network.
Firstly press the privacy button, select Wi-Fi settings on the infotainment screen & you will find the Wi-Fi hotspot name & password
Start a Wi-Fi network search on your mobile device and select your vehicle hotspot when listed. Enter the password when prompted. You can access your Wi-Fi settings in the car or via the app.

I already have a 3G/4G subscription on my mobile. Why should I pay for another one?

OnStar Wi-Fi connectivity provides a stronger signal strength than your mobile, due to the larger roof antenna on your car. This delivers a superior experience – and you can also tether up to seven mobile devices in the car, so your passengers will be able to use the hotspot, too.

What about data roaming (EU)?

There are no additional costs for data roaming. Please see the country lists in section " get OnStar" showing where OnStar services & data are available.

Can I turn off the Wi-Fi hotspot in my car?

Yes, should you wish. You can turn off the Wi-Fi hotspot by contacting an OnStar advisor, via the My Vauxhall app or through your OnStar account.

I already have OnStar activated in my car, how do I get Wi-Fi?

The OnStar Services and 4G Wi-Fi require activation and are subject to mobile network coverage and availability. Wi-Fi Hotspot service requires account with nominated network operator.


After trial

How do I buy services & data after my free trials?

Please refer to vauxhall.co.uk/OnStar/After-my-Trial. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package.

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While Vauxhall endeavors to ensure that the Site is normally available 24 hours a day, Vauxhall shall not be liable if for any reason the Site is unavailable at any time or for any period.

Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Vauxhall’s control.

 

3. Visitor material and conduct

 

Other than personally identifiable information, which is covered under Vauxhall’s privacy & cookies policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. Vauxhall shall have no obligations with respect to such material. Vauxhall and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and data, images, sounds, text and other things embodied therein for any and all purposes.

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Vauxhall shall fully cooperate with any law enforcement authorities or court ordering requesting or directing Vauxhall to disclose the identity or locate anyone posting any material in breach of this paragraph 4.

 

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The information on this website is intended for customers of Vauxhall in Europe. Availability offers, technology and equipment can vary per country. Due to the nature of changes implemented during annual updates etc, products shown and services described on this Site may differ from the latest specification.

Vauxhall will use its reasonable endeavors to ensure that the contents of this Site are accurate and up to date. We reserve the right, however, to make changes at any time, without notice, in prices, materials, equipment, specifications, models and availability.

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(a) death or personal injury caused by Vauxhall’s negligence;

(b) fraud or fraudulent misrepresentation;

(c) any liability which cannot be excluded or limited under applicable law.

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Arrange an OnStar Demonstration

The best way to experience OnStar is at your local Retailer. Call our friendly OnStar team on the number below and they will arrange a demonstration at a time that best suit you.


03456 710 710