Vauxhall Zafira B Safety Check

Vauxhall Zafira B preventative action announced

Luton- Vauxhall today (19th May 2016) announces that owners of Vauxhall Zafira B models will be invited to bring their vehicles back to Vauxhall dealerships so that a preventative action can be carried out to protect the vehicles from the risk of fire.

 

In December last year we wrote to all 234,938 Vauxhall Zafira B owners to make them aware of an issue which could affect their vehicle.

 

Our investigations had found evidence of improper repair of the blower motor resistor and its thermal fuse, which is designed to protect the blower motor system.

 

These improper repairs, which may have been conducted without the owners’ knowledge, can lead to overheating of the system’s electrical components and the potential for a fire. Resistors should never be repaired, they should only be replaced.

 

Since then we have been conducting a recall programme designed to return vehicles to their original condition.

 

This has involved replacing the resistor in every vehicle we have inspected and the blower motor and the pollen filter in many thousands of vehicles.

 

All of this has been free of charge to the customer.

 

At the time of the recall we said we would consider additional actions we might take and we have been in constant contact with the Driver Vehicle Safety Agency (DVSA).

 

On May 9th we presented a status update to DVSA and agreed the additional action we are announcing today.

 

While the current action achieves the objective of returning vehicles to their original condition, after extensive investigations we have decided to go further and improve the overall robustness of the system.

 

We will therefore be initiating a second recall to replace the current soldered fuse resistor with a wax fuse resistor so reducing the opportunity for manipulation. When the recalls are complete, all vehicles will have a new wax fuse resistor, a new blower motor and a new moulding at the base of the windscreen to address water ingress.

 

Again, this work will be conducted free of charge.

 

We will soon be writing to all customers to inform them of the second recall action and provide appropriate advice.

 

Subsequently we will write to customers on a staggered basis to invite them in for the second recall. It is planned to commence sending these letters during the month of August.

 

Owners of vehicles which have not yet had the initial recall completed should still bring their vehicles to their dealership to have them returned to their original condition.

We will be sending out a letter to all customers regarding next steps, but in advance of this, please find below a link to an electronic copy.

What do I need to do?

If your vehicle has not yet been inspected from the initial recall, still recommend that you book your vehicle in for inspection at the Vauxhall Retailer most convenient to you.

 

Until the second recall repairs have been performed, it is important to follow the precautions detailed below:

  • You should only use blower motor fan speed setting 0 or 4
  • If the blower motor fan is not operating in speed 4 it is recommended to set your fan speed to 0 in order to prevent the possibility of the fuse blowing. Under these circumstances please contact your local Vauxhall retailer to arrange repairs.

Are all Zafiras affected?

No. The issue affects only Zafira B, not Zafira A or Zafira Tourer. If your Zafira B has electronic climate control (ECC), it is not affected. Vehicles with ECC have an ‘Auto’ button at the top left of the climate control unit.

1. If you have the Zafira B model below, your car could be affected

Exterior view of Zafira B model

If your Zafira B has Electronic Climate Control (ECC), it’s not affected. Please note that both manual air conditioning and climate control have similar-looking controls. However, climate control models have an ‘Auto’ button at the top-left of the unit, as shown.

2. If you have a Zafira Tourer like the model below, your car is not affected

Exterior view of Zafira Tourer

3. If you have the Zafira A model below, your car is not affected

Exterior view of Zafira A

Zafira B – Interior

Zafira B – Air Conditioning

Zafira B - CLIMATE CONTROL (VEHICLES NOT AFFECTED)

How can you be sure that Zafira B models equipped with ECC are not affected?

Vehicles equipped with electronic climate control – accounting for 20% of the total volume – are not affected as their heating/ventilation system has a different technical design (LPM System Linear Power Module) without a thermal fuse. The LPM does not allow an improper repair.

 

How can you be sure that Zafira A and Zafira Tourer models are not affected?

The design as well as the components in the heating and ventilation system of the Zafira A model and the Zafira Tourer are of a different specification.

 

Contact us
0800 026 4970
vauxhall.customerassistance@vauxhall.co.uk