Parts Adviser Job Overview

Become a parts adviser at a Vauxhall dealership and you’ll become a vital member of the customer service team.

You’ll undertake the following duties:

• Accurately identify customer parts requirements
• Source products not in stock from distribution centres and suppliers
• Advise customers about availability and delivery time scales
• Maintain parts stock and stock records
• Process parts orders efficiently
• Ensure the highest level of customer satisfaction
• Deal with any customer enquiries over the phone, over email, on the web and face to face
• Order, book parts, invoice and take payment
• Check in parts deliveries
• Help with the parts stock check
• Liaise with the workshop, service advisers and customers
• Contact customers about special promotions
• Pick parts and check for damage or shortages
• Pre-pick parts for jobs pre-booked into the workshop / body shop.

As a Vauxhall parts adviser, you’ll need to be:

• IT literate (able to use a range of computer systems confidently)
• Passionate to providing excellent customer service
• Well presented and well-mannered
• Enthusiastic

With:

• Good interpersonal skills
• Selling skills
• Attention to detail
• A full UK driving licence, if possible

Interested?