Parts Adviser

Parts Adviser Job Overview

Become a parts adviser at a Vauxhall dealership and you’ll become a vital member of the customer service team.



You’ll undertake the following duties:


  • Accurately identify customer parts requirements
  • Source products not in stock from distribution centres and suppliers
  • Advise customers about availability and delivery time scales
  • Maintain parts stock and stock records
  • Process parts orders efficiently
  • Ensure the highest level of customer satisfaction
  • Deal with any customer enquiries over the phone, over email, on the web and face to face
  • Order, book parts, invoice and take payment
  • Check in parts deliveries
  • Help with the parts stock check
  • Liaise with the workshop, service advisers and customers
  • Contact customers about special promotions
  • Pick parts and check for damage or shortages
  • Pre-pick parts for jobs pre-booked into the workshop / body shop.



As a Vauxhall parts adviser, you’ll need to be:


  • IT literate (able to use a range of computer systems confidently)
  • Passionate to providing excellent customer service
  • Well presented and well-mannered
  • Enthusiastic




  • Good interpersonal skills
  • Selling skills
  • Attention to detail
  • A full UK driving licence, if possible