Please read the following important terms and conditions before you pre-order a New Mokka from us



We are Vauxhall Motors Limited a company registered in England and Wales (we, our or us as applicable). Our company registration number is 135767, our registered VAT number is 382 3249 67 and our registered office is at:

Chalton House UK1-101-135

Luton Road






You can contact us by telephoning our customer service team at 0345 111 7711 or by writing to us at the address detailed above. We may record calls for quality and training.


The host of the website is Summit Media. The registered office of Summit Media is:

12 Golden Square







These terms apply to you when you pay a reservation fee of £250 (“Reservation Fee”) during the reservation window (“Reservation Window”) to pre order the New Mokka online.


Please read these terms carefully before you pay the Reservation Fee and pre-order your New Mokka. These terms tell you who we are, who is eligible to make a Reservation, how to reserve the New Mokka, how to cancel your Reservation and receive a refund of your Reservation Fee and other important information.




Reserving your New Mokka on the Website is only available to UK consumers aged 18 or older (not business or fleet customers).

Reservations for the New Mokka must be placed during the Reservation Window.

The person paying the Reservation Fee will be the person who is entitled to reserve the pre-sale New Mokka.




It should be noted that all information related to the vehicle presented on the website may be subject to change and that the information and technical data concerning the Vehicle is provisional.


The final technical specifications of the New Mokka, as well as the options and equipment, will be confirmed by your chosen Vauxhall retailer, before you place your order.


The vehicles shown on the Website and the equipment or accessory components shown are intended for the UK market. They may vary from country to country and may not be available in all countries or even approved for sale in a particular country.


Payment of your Reservation Fee does not guarantee you access to any particular colour or specification. All colours and specifications are subject to availability.


Price information shown for New Mokka is subject to change without notice.




You can only reserve the New Mokka online. You will not be able to reserve a New Mokka at a retailer within the Vauxhall authorised network (“Vauxhall Retailer”).


New Mokka specification:


When reserving your New Mokka you will be able to choose from the following specification options:


  • New Mokka SRi in White Jade (Petrol)
  • New Mokka-e Elite Nav Premium in Mamba Green (Battery Propulsion System)

Please note, the specification you choose can be changed and is not binding.


How to reserve the New Mokka?


  • Begin the Reservation process by clicking on the "Reserve" button on the Website.
  • You will then be asked to choose your desired fuel type
  • You can choose where you wish to order the New Mokka from a list of participating Vauxhall Retailers, based on location.
  • You will need to create an account and enter personal information (ensuring that it is accurate and up-to-date, in particular regarding your identity and email address).
  • Before clicking the payment button please review all information is correct and if necessary, correct any input errors you have made when providing information during your Reservation. 
  • You will then be asked to confirm your Reservation and agree to these Terms and our Privacy Policy. If you do not wish to be bound by these terms or our Privacy Policy terms, you should not place a Reservation through the Website.
  • The Reservation Fee and can be paid by Visa or Mastercard to HiPay, Vauxhall’s third party payment platform.
  • Please note, placing a Reservation on our Website does not constitute a contractual commitment to purchase/ finance the New Mokka and does not guarantee a priority in delivery of the New Mokka.




Once you have completed your Reservation on our Website, you will be sent a confirmation email from us, accepting your Reservation (unless we notify you that we do not accept your Reservation) which will include the following information:

  • A link to be able to log in at any time to the “My Account” area of the Website
  • A reservation number which you will need to place an order for the New Mokka
  • Instructions for cancelling the Reservation and requesting a refund of the Reservation Fee, should your wish to do this

It should be noted that the confirmation email may not be sent immediately, but with a time delay.




If we are unable to reserve your New Mokka (for example, because your payment is declined by the card provider, the Reservation Window has expired, the limit on Reservations has been met) we will notify you by email and we will not process your Reservation. If you have already paid your Reservation Fee we will refund you the full amount, see paragraph 9 below for further information on refunds.  




The Website does not allow you to order and pay for the New Mokka.  Any order and sales contract for the New Mokka will need to be made at your selected Vauxhall Retailer. An order will be directly between you and the Vauxhall Retailer you have selected when making the Reservation. We will notify you when you can proceed to place your full New Mokka order.


You acknowledge that the Reservation is not a binding order and that you are free to order the New Mokka or not. The Reservation therefore does not in any case constitute a purchase obligation or an obligation to sign a leasing/finance contract.


Your chosen Vauxhall Retailer will provide you with all pre-contractual information regarding the sale or finance of your New Mokka, including the final purchase price and delivery date, and to agree with you the terms and conditions of the order / financing agreement.


The first customer deliveries of the New Mokka are expected to be in April 2021 (subject to change at our discretion). You will be updated on the progress of your order by your chosen Vauxhall Retailer.




Cancelling Your Reservation


You can cancel your Reservation and request a refund of your Reservation Fee at any time before placing an order for your New Mokka through your chosen Vauxhall Retailer.


To cancel your Reservation (and receive a refund of your Reservation Fee) you can do this by logging into the “My Account” area on the Website, or by telephoning the customer contact centre on 0345 111 7711 who will then arrange the refund from HiPay. Access to the “My Account” area is via the link sent by email with the Reservation confirmation.


Please note once your Reservation Fee has been refunded you will no longer have any rights to the Reservation.


Refund of Reservation Fee once an order is placed


Once an order is placed for your New Mokka, with your chosen Vauxhall Retailer, we will arrange for the Reservation Fee to be refunded to you.


When the refund will be made


The refund of the Reservation Fee will be made within 14 days of you notifying us that you wish to cancel your Reservation or when you place your order (whichever is applicable).


All refunds will be made by HiPay, Vauxhall’s third party payment platform provider.


Refunds will be made by the payment method and to the same credit/debit card you used to make the payment of the Reservation Fee.




We reserve the right to end access to Reserve a New Mokka on the Website and/or cancel any Reservations at any time. Where we cancel any Reservations we will notify you and arrange for the refund of the Reservation Fee to you by HiPay.





We may change these terms at any time by providing notice on the Website and by emailing you directly if you have made a Reservation. If you do not agree with any changes to these terms, you may cancel your Reservation and receive a refund of your Reservation Fee (in accordance with paragraph 9).




If we fail to comply with these terms, our liability will be limited to the refund of your Reservation Fee.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • for fraud or fraudulent misrepresentation.

We are not liable for business losses. We only permit Reservations on the Website for domestic and private purposes. If you Reserve the New Mokka for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.




We will only use your personal information as set out in our Privacy Policy. For example, your personal details will be shared with your chosen Vauxhall Retailer in order for contact to be made when orders are ready to be placed and with the Installer if you receive the Wallbox. Your chosen Vauxhall Retailer will arrange an appointment to complete the order of your New Mokka. In addition, emails with additional information about the New Mokka will be sent to the address specified at the time of Reservation.




Your use of the Website is governed by the terms of use set out here.


Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


We may transfer our rights and obligations under these terms to another organisation within our group.


You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.


Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


These terms are governed by the law of England and Wales and we and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or English courts.


If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you not complying with these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.