Please read the following important terms and conditions before you reserve a vehicle from us.


We are Vauxhall Motors Limited a company registered in England and Wales (we, our or us as applicable). Our company registration number is 135767, our registered VAT number is 382 3249 67 and our registered office is at:


Chalton House UK1-101-135

Luton Road






You can contact us by telephoning our customer service team 0345 111 7711 or by writing to us at the address detailed above. We may record calls for quality and training.


The host of the website is MRM London. The registered office of MRM London is:


76-80 Southwark Street





These terms apply to you when you pay a reservation fee of £100 (“Reservation Fee”) during the reservation window (being 6 October 2021 – 11 January 2022) –Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication. , (“Reservation Window”) to pre order the new vehicle online on the following website ("Website") during the Reservation Window (“Reservation”).


Please read these terms carefully before you pay the Reservation Fee and pre-order your vehicle. These terms tell you who we are, who is eligible to make a Reservation, how to reserve the vehicle, how to cancel your Reservation and receive a refund of your Reservation Fee and other important information.



Reserving your vehicle on the Website is only available to UK consumers aged 18 or older (not business or fleet customers).


Reservations for the vehicle must be placed during the Reservation Window.


The person paying the Reservation Fee will be the person who is entitled to reserve the vehicle. 



It should be noted that all information related to the vehicle presented on the website may be subject to change and that the information and technical data concerning the Vehicle is provisional.


The final technical specifications of the vehicle, as well as the options and equipment, will be confirmed by your chosen Vauxhall retailer.


Payment of your Reservation Fee does not guarantee you access to any particular colour or specification. All colours and specifications are subject to availability.


Price information shown for the vehicle is subject to change without notice.



  • Begin the Reservation process by clicking on the "Reserve Online" button on the Website.


  • You will then be asked to select the vehicle by choosing the specification options described above


  • You can choose where you wish to order the vehicle from a list of participating Vauxhall Retailer


  • You will need to enter personal information (ensuring that it is accurate and up-to-date, in particular regarding your identity and email address)


  • Before clicking the payment button please review all information is correct and if necessary, correct any input errors you have made when providing information during your Reservation


  • You will then be asked to confirm your Reservation and agree to these Terms and our Privacy Policy. If you do not wish to be bound by these terms or our Privacy Policy terms, you should not place a Reservation through the Website


  • The Reservation Fee and can be paid by Visa or Mastercard to HiPay, Vauxhall’s third party payment platform


  • Please note, placing a Reservation on our Website does not constitute a contractual commitment to purchase/ finance the vehicle



Once you have completed your Reservation on our Website, you will be sent a confirmation email from us, accepting your Reservation (unless we notify you that we do not accept your Reservation) which will include the following information:


  • Confirmation of all of the details you’ve provided to us, and your selections on the website


  • A reservation number which you will need to place an order for the vehicle


  • Instructions for cancelling the Reservation and requesting a refund of the Reservation Fee, should you wish to do this


It should be noted that the confirmation email may not be sent immediately, but with a time delay.


The retailer will provide confirmation of the reservation, if they are unable to do so you will be able to change to another retailer to confirm your reservation.



If we are unable to reserve your vehicle (for example, because your payment is declined by the card provider, the Reservation Window has expired, the limit on Reservations has been met) we will notify you by email and we will not process your Reservation. If you have already paid your Reservation Fee we will refund you the full amount, see paragraph 9 below for further information on refunds.   



The Website does not allow you to order and pay for the vehicle. An order will be directly between you and the Vauxhall Retailer you have selected when making the Reservation.


You acknowledge that the Reservation is not a binding order and that you are free to order the vehicle or not. The Reservation therefore does not in any case constitute a purchase obligation or an obligation to sign a leasing/finance contract.


If you decide to order the vehicle, it is up to you to contact the chosen Vauxhall Retailer who had contacted you when the Reservation was made, in order to place the order for the vehicle. It should be noted that we are not directly involved in the ordering process.


Your chosen Vauxhall Retailer will provide you with all pre-contractual information regarding the sale or finance of your vehicle, including the final purchase price and delivery date, and to agree with you the terms and conditions of the order / financing agreement.


Cancelling Your Reservation


You can cancel your Reservation and request a refund of your Reservation Fee at any time before placing an order for your vehicle through your chosen Vauxhall Retailer.


To cancel your Reservation (and receive a refund of your Reservation Fee), you can do this by emailing Please quote your reservation number.


Please note once your Reservation Fee has been refunded you will no longer have any rights to the Reservation.


Refund of Reservation Fee once an order is placed


Once an order is placed for your vehicle, with your chosen Vauxhall Retailer, we will arrange for the Reservation Fee to be refunded to you.


When the refund will be made


The refund of the Reservation Fee will be made within 14 days of you notifying us that you wish to cancel your Reservation or when you place your order (whichever is applicable).


All refunds will be made by HiPay, Vauxhall’s third party payment platform provider.


Refunds will be made by the payment method and to the same credit/debit card you used to make the payment of the Reservation Fee. 


We reserve the right to end access to Reserve a vehicle on the Website and/or cancel any Reservations at any time. Where we cancel any Reservations we will notify you and arrange for the refund of the Reservation Fee to you by HiPay.



We may change these terms at any time by providing notice on the Website and by emailing you directly if you have made a Reservation. If you do not agree with any changes to these terms, you may cancel your Reservation and receive a refund of your Reservation Fee (in accordance with paragraph 9). 



If we fail to comply with these terms, our liability will be limited to the refund of your Reservation Fee.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:


  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;


  • for fraud or fraudulent misrepresentation .


We are not liable for business losses. We only permit Reservations on the Website for domestic and private purposes. If you Reserve the vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.



We will only use your personal information as set out in our Privacy Policy. For example, your personal details will be shared with your chosen Vauxhall Retailer in order for contact to be made when orders are ready to be placed. Your chosen Vauxhall Retailer will arrange an appointment, to complete the order of your vehicle. In addition, emails with additional information about the vehicle will be sent to the address specified at the time of Reservation.


Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time. 



Your use of the Website is governed by the terms of use set out here.


Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


We may transfer our rights and obligations under these terms to another organisation within our group.


You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.


Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


These terms are governed by the law of England and Wales and we and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or English courts.


If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you not complying with these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.