Terms & Conditions

VAUXHALL MOTORS LIMITED

NEW READY FOR RESTART

RESERVATION TERMS AND CONDITIONS

 

Please read the following important terms and conditions before you reserve a Ready for Restart Vehicle from us.

1. INFORMATION ABOUT US 

We are Vauxhall Motors Limited a company registered in England and Wales (we, our or us as applicable). Our company registration number is 135767, our registered VAT number is 382 3249 67 and our registered office is at:

 

Chalton House UK1-101-135

Luton Road

Chalton

Luton

Bedfordshire

LU4 9TT

 

You can contact us by telephoning our customer service team 0345 111 7711 or by writing to us at the address detailed above. We may record calls for quality and training.

 

The host of the website is MRM London. The registered office of MRM London is:

 

76-80 Southwark Street

London

SE1 0PN

 

2. THESE TERMS

Ready for Restart Vehicles are available to customers when reserving online. You will be able to choose from limited stock across the following qualifying New Vehicles, on Personal Contract Hire, provided by Vauxhall Finance or Business Contract Hire, provided via Free 2 Move Leasing.

 

·        New Corsa

·        Crossland X

·        Grandland X

 

 (each a “New Vehicle”)

 

Limited availability whilst stocks last. All colours and specifications are subject to availability.

 

These terms apply to you when you pay a reservation fee of £99 (“Reservation Fee”) during the reservation window (being 7 April 2020 – 2 July 2020) –Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time. Correct at time of publication. , (“Reservation Window”) to pre order the new Ready for Restart Vehicle online on the following website ("Website") during the Reservation Window (“Reservation”) and subsequently order your Ready for Restart Vehicle by 5 October 2020.

 

Please read these terms carefully before you pay the Reservation Fee and pre-order your Ready for Restart Vehicle. These terms tell you who we are, who is eligible to make a Reservation, how to reserve the Ready for Restart Vehicle, how to cancel your Reservation and receive a refund of your Reservation Fee and other important information.

 

3. ELIGIBILITY

Reserving your Ready for Restart Vehicle on the Website is only available to UK consumers aged 18 or older (not business or fleet customers).

 

Reservations for the Ready for Restart Vehicle must be placed during the Reservation Window.

 

The person paying the Reservation Fee will be the person who is entitled to reserve the Ready for Restart Vehicle. 

 

4. READY FOR RESTART UNIT INFORMATION 

It should be noted that all information related to the vehicle presented on the website may be subject to change and that the information and technical data concerning the Vehicle is provisional.

 

The final technical specifications of the Ready for Restart Vehicle, as well as the options and equipment, will be confirmed by your chosen Vauxhall retailer.

 

Payment of your Reservation Fee does not guarantee you access to any particular colour or specification. All colours and specifications are subject to availability.

 

Price information shown for the Ready for Restart Vehicle is subject to change without notice.

 

5. PRE-ORDERING YOUR READY FOR RESTART VEHICLE

  • Begin the Reservation process by clicking on the "Reserve Online" button on the Website.

 

  • You will then be asked to select the Ready for Restart Vehicle by choosing the specification options described above

 

  • You can choose where you wish to order the Ready for Restart Vehicle from a list of participating Vauxhall Retailer

 

  • You will need to enter personal information (ensuring that it is accurate and up-to-date, in particular regarding your identity and email address)

 

  • Before clicking the payment button please review all information is correct and if necessary, correct any input errors you have made when providing information during your Reservation

 

  • You will then be asked to confirm your Reservation and agree to these Terms and our Privacy Policy. If you do not wish to be bound by these terms or our Privacy Policy terms, you should not place a Reservation through the Website

 

  • The Reservation Fee and can be paid by Visa or Mastercard to HiPay, Vauxhall’s third party payment platform

 

  • Please note, placing a Reservation on our Website does not constitute a contractual commitment to purchase/ finance the Ready for Restart Vehicle

 

6. RESERVATION CONFIRMATION

Once you have completed your Reservation on our Website, you will be sent a confirmation email from us, accepting your Reservation (unless we notify you that we do not accept your Reservation) which will include the following information:

 

  • Confirmation of all of the details you’ve provided to us, and your selections on the website

 

  • A reservation number which you will need to place an order for the Ready for Restart Vehicle

 

  • Instructions for cancelling the Reservation and requesting a refund of the Reservation Fee, should you wish to do this

 

It should be noted that the confirmation email may not be sent immediately, but with a time delay.

 

The retailer will provide confirmation of the reservation, if they are unable to do so you will be able to change to another retailer to confirm your reservation.

 

7. IF WE CANNOT ACCEPT YOUR RESERVATION

If we are unable to reserve your Ready for Restart Vehicle (for example, because your payment is declined by the card provider, the Reservation Window has expired, the limit on Reservations has been met) we will notify you by email and we will not process your Reservation. If you have already paid your Reservation Fee we will refund you the full amount, see paragraph 9 below for further information on refunds.   

 

8. ORDERING THE READY FOR RESTART VEHICLE

The Website does not allow you to order and pay for the Ready for Restart Vehicle.  Any order and sales contract for the Ready for Restart Vehicle will need to be made at your selected Vauxhall Retailer by 5 October 2020. An order will be directly between you and the Vauxhall Retailer you have selected when making the Reservation.

 

You acknowledge that the Reservation is not a binding order and that you are free to order the Ready for Restart Vehicle or not. The Reservation therefore does not in any case constitute a purchase obligation or an obligation to sign a leasing/finance contract.

 

If you decide to order the Ready for Restart Vehicle, it is up to you to contact the chosen Vauxhall Retailer who had contacted you when the Reservation was made, in order to place the order for the Ready for Restart Vehicle. It should be noted that we are not directly involved in the ordering process.

 

Your chosen Vauxhall Retailer will provide you with all pre-contractual information regarding the sale or finance of your Ready for Restart Vehicle, including the final purchase price and delivery date, and to agree with you the terms and conditions of the order / financing agreement.

9. REFUND OF THE RESERVATION FEE

Cancelling Your Reservation

 

You can cancel your Reservation and request a refund of your Reservation Fee at any time before placing an order for your Ready for Restart Vehicle through your chosen Vauxhall Retailer.

 

To cancel your Reservation (and receive a refund of your Reservation Fee), you can do this by telephoning the customer contact centre on 0345 111 7711 or emailing salesenquiries@vauxhallinfo.co.uk. Please quote your reservation number.

 

Please note once your Reservation Fee has been refunded you will no longer have any rights to the Reservation.

 

Refund of Reservation Fee once an order is placed

 

Once an order is placed for your Ready for Restart Vehicle, with your chosen Vauxhall Retailer, we will arrange for the Reservation Fee to be refunded to you.

 

When the refund will be made

 

The refund of the Reservation Fee will be made within 14 days of you notifying us that you wish to cancel your Reservation or when you place your order (whichever is applicable).

 

All refunds will be made by HiPay, Vauxhall’s third party payment platform provider.

 

Refunds will be made by the payment method and to the same credit/debit card you used to make the payment of the Reservation Fee. 

10. OUR RIGHT TO END THE RESERVATION

We reserve the right to end access to Reserve a Ready for Restart Vehicle on the Website and/or cancel any Reservations at any time. Where we cancel any Reservations we will notify you and arrange for the refund of the Reservation Fee to you by HiPay.

 

11. CHANGES TO THESE TERMS

We may change these terms at any time by providing notice on the Website and by emailing you directly if you have made a Reservation. If you do not agree with any changes to these terms, you may cancel your Reservation and receive a refund of your Reservation Fee (in accordance with paragraph 9). 

 

12. OUR LIABILITY TO YOU

If we fail to comply with these terms, our liability will be limited to the refund of your Reservation Fee.

 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

 

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

 

  • for fraud or fraudulent misrepresentation .

 

We are not liable for business losses. We only permit Reservations on the Website for domestic and private purposes. If you Reserve the Ready for Restart Vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

13. YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy. For example, your personal details will be shared with your chosen Vauxhall Retailer in order for contact to be made when orders are ready to be placed. Your chosen Vauxhall Retailer will arrange an appointment, to complete the order of your Ready for Restart Vehicle. In addition, emails with additional information about the Ready for Restart Vehicle will be sent to the address specified at the time of Reservation.

 

Vauxhall Motors Limited reserves the right to change, amend or withdraw this offer at any point in time. 

 

14. OTHER IMPORTANT TERMS

Your use of the Website is governed by the terms of use set out here.

 

Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

 

We may transfer our rights and obligations under these terms to another organisation within our group.

 

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

 

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

These terms are governed by the law of England and Wales and we and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or English courts.

 

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you not complying with these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.