• Vauxhall OnStar - The New Mobility & Service Assistant




Our OnStar feature offers a range of services to help if you have an accident and makes sure that you feel safe on the road.

From crash response to stolen vehicle assistance, from WIFI hotspot to remote car checks, OnStar is just a click away.



  • Automatic Crash Response.
    We’re on our way.


    If you have an accident and can’t call for help, Vauxhall OnStar reacts instantly.


    The second your airbag inflates:


    • Automatic Crash Response opens a direct line to a trained Vauxhall OnStar advisor, who’ll talk to you in your chosen language (even if you’re abroad) via the hands-free speakerphone.
    • Vauxhall OnStar sends a report to our Service Centre, including your location, travel direction, vehicle colour and the extent of the damage.


    Emergency services immediately head to the accident scene, if your vehicle report warrants it.

  • OnStar Roadside Assistance


    Broken down? OnStar!

    You broke down in an unknown area? And you have weak mobile phone reception? Or your phone battery is dead? Press the Service Button and contact your OnStar advisor.1 The advisor will record your problem and support you in getting help. OnStar will contact the AA and, if your car is within the Vauxhall Roadside Assistance coverage period and policy terms, they will dispatch a professional breakdown recovery team to your location free of charge.2

    1The OnStar Services require activation and are subject to mobile network coverage and GPS availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.
    2If your car is outside its Vauxhall Roadside Assistance coverage period or policy terms, the AA may charge you for their services.



    If a medical emergency affects you or your passengers, Vauxhall OnStar is ready to help.


    • Press the SOS button for a direct line to an Vauxhall OnStar service advisor.
    • If necessary, your advisor will send details of your exact location to the relevant emergency services, who will immediately come to your aid.
  • OnStar overview





    Broadband makes life easier and more fun, so use Vauxhall OnStar to create an in-car wi-fi hotspot.


    • Enjoy fast and stable internet access on the move.
    • Smartphones, laptops, tablets and more – your hotspot will support up to seven devices.
    • Vauxhall OnStar’s powerful roof antenna reliably connects you to high-speed internet services.


    For your Wi-Fi Hotspot you will get a free data trial period of 3 months or 3 GB (whatever comes first). After the trial, you can purchase Wi-Fi Hotspot data packages separately. Click here for more information.



    When do I need to fill up? What‘s my tyre pressure? Where did I park? Use your Vauxhall OnStar smartphone app to:


    • Display key diagnostics (like tyre pressure, fuel and oil life) anytime, anywhere.
    • Lock and unlock your car doors remotely.
    • Locate your vehicle if you can’t remember where you last parked.
    • Once you’re close to your car, flash the lights and honk the horn to identify it.
    • Enter your destination address into your smartphone and send it to your car‘s navigation system.
  • OnStar Remote Control



    If you forget your smartphone or lock yourself out of your car, just call Vauxhall OnStar Service.


    Once our advisor has checked your security PIN, they’ll locate your car and lock it – or unlock it remotely so you can get in. Problem solved.





Stolen-Vehicle Assistance.

We’ll help get it back.


If your car is not where you parked it, Vauxhall OnStar can confirm if it’s been stolen – and help you get it back.


  • Once you report the theft to the police, your Vauxhall OnStar advisor can use the crime reference number to start searching for your car.
  • Vauxhall OnStar’s GPS technology will confirm your Vauxhall’s location.
  • If the thief turns off the engine, Vauxhall OnStar can deactivate the ignition, effectively immobilising your car. The police can then recover it.

    Because prevention is better than cure.


    You are not inside your car – but OnStar is! If a warning light in the cockpit lights up or something just does not feel right just ask OnStar.


    With the systematics Vehicle Diagnostics you know what the status is at any time. In order to be able to react in time, in case of doubt.

    • You can stay informed about the condition of your car. OnStar send you a monthly email. It includes vital current operating data of your vehicle from the oil life up to the tyre pressure. So you always have all relevant information ready at hand.
    • The warning light in the cockpit lights up? Just press the Service Button and talk to your OnStar advisor can determine, it there is a damage, how severe it is, and whether you should go to a repair shop.
    • You actually have to go to the repair shop? Annoying, but OnStar makes it easy for you: Your OnStar advisor send the address of the nearest Vauxhall Retailer directly to your built-in Vauxhall navigation system.1


    ‘Isn’t that museum around here?’ ‘Where’s that great restaurant?’ ‘Is this the stadium?’ Vauxhall OnStar is always ready to help when you’re in doubt about locations, directions or destinations.


    • Use the Service button to contact your Vauxhall OnStar advisor. They’ll pinpoint your destination and send the address to your vehicle´s navigation system.
    • Destination Download saves time and calms nerves – for example, by helping you easily switch destination en route.
  • OnStar Your Privacy



    Protect your privacy - at the push of one button. Nothing is possible at OnStar without your okay.

    • For your safety, you decide on a PIN when you set up your account. If you would like to use the Remote Door Unlock1 or the Stolen Vehicle Assistance, the OnStar advisor will ask for it. That makes it clear: not the thief - only you have access to your car.
    • If you keep the Privacy Button in your car pushed for approximately five seconds, you mask the car's location at any time. If you change your mind, press the Privacy Button for five seconds again to reveal your location. The only exception: a real emergency.2
    • Your privacy is important to us: we will never pass on your personal data without your consent. Your information will only be disclosed to OnStar and GM Holdings LLC (USA), its affiliate companies (e.g. Adam Opel AG), your selected/preferred dealers, companies involved in providing or carrying out the OnStar services and, at your request, to other service companies.
    • If you press the black Privacy Button for approximately five seconds, OnStar will not determine the location of your vehicle anymore - except in emergency situations, for example, an accident or car theft.

Configure your Vauxhall with OnStar

Click for questions & answers
Get in contact

Click here for Legal Notice.


The OnStar Buttons in your car


To contact OnStar, press one of three buttons:

  1. Blue for Service – this button puts you through to an OnStar advisor – and whichever service you need.
  2. Red for SOS – this button gets you immediate help in an emergency. It gives you a priority line to an OnStar advisor who will get support to you.
  3. Black for Privacy – if you’d prefer not to let us know where you are. This button prevents OnStar from locating your vehicle, except in an emergency (for example, if you have an accident or someone steals your car).
Vauxhall OnStar - A Direct Call

A direct call


Whether it’s help or information you need, simply call OnStar.

  • A trained advisor will take your call, around the clock.
  • If you’ve lost your car keys or aren’t sure if you locked the doors, the OnStar Service Centre is there to help out.
  • You can call OnStar nearly anywhere in Europe – and we’ll answer in your chosen language.
Vauxhall OnStar - The Smartphone App

The Smartphone App


With our state-of-the-art smartphone app, you can:


  • Contact OnStar from anywhere
  • Call up important vehicle data
  • Remotely lock or unlock your car
  • Locate your car online
  • Honk the horn and flash the lights when you’re close to finding your car.

Arrange an OnStar Demonstration

The best way to experience OnStar is at your local Retailer. Call our friendly OnStar team on the number below and they will arrange a demonstration at a time that best suit you.

03456 710 710


This website (the "Site") is operated by Vauxhall (“Vauxhall”) and hosted on a server of General Motors Holdings LLC (Michigan, USA[UC1]). The registered office of Vauxhall is at Griffin House, UK1-101-135 Osborne Road, Luton, Bedfordshire LU1 3YT.


Please read these terms carefully before using this Site. Using this Site indicates that you accept these terms regardless of whether or not you choose to register with Vauxhall. If you do not accept these terms, do not use this Site.


Site Terms and Conditions


1. Intellectual Property


All materials within the Site are the intellectual property of Vauxhall. Materials may not be copied or reproduced, save to the extent necessary to view the same online. However, you may print complete pages of the Site to hard copy for your own personal use on the following basis:

(a) no documents or related graphics on the Site are modified in any way;
(b) no graphics on the Site are used separately from the corresponding text; and
(c) Vauxhall’s copyright and trademark or other notices appear in all copies.

Notwithstanding the generality of the foregoing, Vauxhall may from time to time give you the opportunity to download wallpaper, screen savers and other utilities from the Site. Such downloads are covered by these terms.

Any use of the extracts from the Site other than in accordance with these terms for any purpose is prohibited. The materials on this site have been thoroughly scanned and tested at all stages of production. Notwithstanding this, Vauxhall still recommends that you run a virus checker before use. Vauxhall also recommend that you use an up to date anti-virus software.


2. Service Access


While Vauxhall endeavors to ensure that the Site is normally available 24 hours a day, Vauxhall shall not be liable if for any reason the Site is unavailable at any time or for any period.

Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Vauxhall’s control.


3. Visitor material and conduct


Other than personally identifiable information, which is covered under Vauxhall’s privacy & cookies policy, any material you transmit or post to the Site shall be considered non-confidential and non-proprietary. Vauxhall shall have no obligations with respect to such material. Vauxhall and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and data, images, sounds, text and other things embodied therein for any and all purposes.

You are prohibited from posting or transmitting to or from the Site any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licenses and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Site in any way including, without limitation, by hacking.

Vauxhall shall fully cooperate with any law enforcement authorities or court ordering requesting or directing Vauxhall to disclose the identity or locate anyone posting any material in breach of this paragraph 4.


4. Accuracy of Information


The information on this website is intended for customers of Vauxhall in Europe. Availability offers, technology and equipment can vary per country. Due to the nature of changes implemented during annual updates etc, products shown and services described on this Site may differ from the latest specification.

Vauxhall will use its reasonable endeavors to ensure that the contents of this Site are accurate and up to date. We reserve the right, however, to make changes at any time, without notice, in prices, materials, equipment, specifications, models and availability.

Some of the services described or shown may only be available in certain countries or may be available only at extra cost. Vauxhall reserves the right to change product specifications at any time, and Vauxhall does not accept any liability for any claims or losses arising from a reliance upon the contents of the website.

No reliance should be placed upon any of the statements made within the site and the material on the site is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Vauxhall provides you with the Site on the basis that Vauxhall excludes all representations, warranties and conditions or other terms (including, without limitation, any conditions implied by law) which, but for these terms, might have effect in relation to the site.


5. Liability


Vauxhall and their officers, directors, employees or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation) negligence, contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of the Site or your downloading of any material from the Site or any websites linked to the Site. Nothing in these terms shall exclude or limit Vauxhall’s liability for:

(a) death or personal injury caused by Vauxhall’s negligence;

(b) fraud or fraudulent misrepresentation;

(c) any liability which cannot be excluded or limited under applicable law.