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CUSTOMERS TELL THEIR STORY

HOW DO I CALL VAUXHALL ONSTAR?

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  • Automatic Crash Response.
    We’re on our way.

     

    If you have an accident and can’t call for help, Vauxhall OnStar reacts instantly.

     

    The second your airbag inflates:

     

    • Automatic Crash Response opens a direct line to a trained Vauxhall OnStar advisor, who’ll talk to you in your chosen language (even if you’re abroad) via the hands-free speakerphone.
    • Vauxhall OnStar sends a report to our Service Centre, including your location, travel direction, vehicle colour and the extent of the damage.

     

    Emergency services immediately head to the accident scene, if your vehicle report warrants it.

  • Vauxhall OnStar - Roadside Assistance

    ROADSIDE ASSISTANCE.

    Broken down? OnStar!

    You broke down in an unknown area? And you have weak mobile phone reception? Or your phone battery is dead? Press the Service Button and contact your OnStar advisor.1 The advisor will record your problem and support you in getting help. OnStar will contact the AA and, if your car is within the Vauxhall Roadside Assistance coverage period and policy terms, they will dispatch a professional breakdown recovery team to your location free of charge.2

    1The OnStar Services require activation and are subject to mobile network coverage and GPS availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.
    2If your car is outside its Vauxhall Roadside Assistance coverage period or policy terms, the AA may charge you for their services.

  • 24H EMERGENCY CALL SERVICE.

     

    If a medical emergency affects you or your passengers, Vauxhall OnStar is ready to help.

     

    • Press the SOS button for a direct line to an Vauxhall OnStar service advisor.
    • If necessary, your advisor will send details of your exact location to the relevant emergency services, who will immediately come to your aid.
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  • AUTOMATIC CRASH RESPONSE

  • ROADSIDE ASSISTANCE

  • 24H EMERGENCY CALL SERVICE

  • OVERVIEW

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  • WI-FI HOTSPOT.
    YOUR CAR IS ONLINE.

    Broadband makes life easier and more fun, so use Vauxhall OnStar to create an in-car wi-fi hotspot.

     

    • Enjoy fast and stable internet access on the move.
    • Smartphones, laptops, tablets and more – your hotspot will support up to seven devices.
    • Vauxhall OnStar’s powerful roof antenna reliably connects you to high-speed internet services.

     

    For your Wi-Fi Hotspot you will get a free data trial period of 3 months or 3 GB (whatever comes first). After the trial, you can purchase Wi-Fi Hotspot data packages separately. Click here for more information.

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  • SMARTPHONE APP.

     

    When do I need to fill up? What‘s my tyre pressure? Where did I park? Use your Vauxhall OnStar smartphone app to:

     

    • Display key diagnostics (like tyre pressure, fuel and oil levels) anytime, anywhere.
    • Lock and unlock your car doors remotely.
    • Locate your vehicle if you can’t remember where you last parked.
    • Once you’re close to your car, flash the lights and honk the horn to identify it.
    • Enter your destination address into your smartphone and send it to your car‘s navigation system.
  • Vauxhall OnStar - Remote Control

    REMOTE CONTROL FOR YOUR CAR.

     

    If you forget your smartphone or lock yourself out of your car, just call Vauxhall OnStar Service.

     

    Once our advisor has checked your security PIN, they’ll locate your car and lock it – or unlock it remotely so you can get in. Problem solved.

     

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  • SMARTPHONE APP

  • REMOTE DOOR LOCK/UNLOCK

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Stolen-Vehicle Assistance.

We’ll help get it back.

 

If your car is not where you parked it, Vauxhall OnStar can confirm if it’s been stolen – and help you get it back.

 

  • Once you report the theft to the police, your Vauxhall OnStar advisor can use the crime reference number to start searching for your car.
  • Vauxhall OnStar’s GPS technology will confirm your Vauxhall’s location.
  • If the thief turns off the engine, Vauxhall OnStar can deactivate the ignition, effectively immobilising your car. The police can then recover it.

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  • VEHICLE DIAGNOSTICS.
    Because prevention is better than cure.

     

    Vehicle diagnostics keep you up-to-date with your car’s health so you can avoid unexpected repairs.

    • If you see a warning light in the dash, press the Service button. Your advisor will assess your car remotely and tell you if you need a mechanic.
    • If you do, we’ll send your nearest Vauxhall dealer’s address to your navigation system.
    • At your request, Vauxhall OnStar can also send you a monthly email showing your car‘s oil level, tyre pressure and other data, to help you stay in control.
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  • DESTINATION DOWNLOAD. DIRECTIONS ON DEMAND.

     

    ‘Isn’t that museum around here?’ ‘Where’s that great restaurant?’ ‘Is this the stadium?’ Vauxhall OnStar is always ready to help when you’re in doubt about locations, directions or destinations.

     

    • Use the Service button to contact your Vauxhall OnStar advisor. They’ll pinpoint your destination and send the address to your vehicle´s navigation system.
    • Destination Download saves time and calms nerves – for example, by helping you easily switch destination en route.
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  • Vauxhall OnStar - Your Privacy

    YOUR PRIVACY.
    YOUR CALL.

     

    You are always in complete control of what Vauxhall OnStar can and can’t do.

    • Once you’ve registered and activated Vauxhall OnStar, you can access every Vauxhall OnStar service.
    • To safeguard your security, several services (including Remote Door Lock/Unlock and Stolen Vehicle Assistance) will ask for your PIN.
    • To prevent Vauxhall OnStar from accessing your car’s location, press the Privacy button. Vauxhall OnStar will only override this request in an emergency.
    • Vauxhall OnStar will never sell on your information. Your information will only be disclosed to OnStar, its affiliated or associated companies, retailers and companies working on behalf of Vauxhall OnStar (‘selected third parties’).
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Configure your Vauxhall with OnStar

Click for questions & answers
Get in contact

Click here for Legal Notice.

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Vauxhall OnStar - A Direct Call

A direct call

 

Whether it’s help or information you need, simply call OnStar.

  • A trained advisor will take your call, around the clock.
  • If you’ve lost your car keys or aren’t sure if you locked the doors, the OnStar Service Centre is there to help out.
  • You can call OnStar nearly anywhere in Europe – and we’ll answer in your chosen language.
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Vauxhall OnStar - The Smartphone App

The Smartphone App

 

With our state-of-the-art smartphone app, you can:

 

  • Contact OnStar from anywhere
  • Call up important vehicle data
  • Remotely lock or unlock your car
  • Locate your car online
  • Honk the horn and flash the lights when you’re close to finding your car.
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The OnStar Buttons in your car

 

To contact OnStar, press one of three buttons:

  1. Blue for Service – this button puts you through to an OnStar advisor – and whichever service you need.
  2. Red for SOS – this button gets you immediate help in an emergency. It gives you a priority line to an OnStar advisor who will get support to you.
  3. Black for Privacy – if you’d prefer not to let us know where you are. This button prevents OnStar from locating your vehicle, except in an emergency (for example, if you have an accident or someone steals your car).
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Arrange an OnStar Demonstration

The best way to experience OnStar is at your local Retailer. Call our friendly OnStar team on the number below and they will arrange a demonstration at a time that best suit you.


03456 710 710

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