Twells Of Billinghay Wins Customer Excellence Award



Vauxhall’s Customer Excellence Awards have been running for eight years with Twells of Billinghay having won an award each year since 2012.


Twells of Billinghay is one of 43 Vauxhall retailers nationwide to receive a Customer Excellence Award thanks to their excellent results in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018.  Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.


To celebrate the special accolade, Vauxhall's Group Managing Director Stephen Norman presented John Twells, Dealer Principal at Twells of Billinghay, and his team with their award.


“I would like to congratulate the team at Twells of Billinghay on this outstanding achievement,” said Stephen Norman. “Twells has delivered again and should be proud of their efforts. It’s great to see Vauxhall retailers providing such a fantastic service to our customers. Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”


“We are delighted to be recognised as the top-performing Vauxhall retailer with this fantastic Customer Excellence Award," said John Twells. "It is a testament to the hard work and dedication of the team here. Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.”


The full list of award-winning Vauxhall retailers is as follows:


Twells of Billinghay Billinghay
Bristol Street Motors Lichfield Lichfield
Arthurs of Oswestry Oswestry
Sonning Common Garage Reading
Davidsons of Morpeth Morpeth
Bristol Street Motors Sunderland Sunderland
Drive Weston-super-Mare Weston-super-Mare
06 Ormskirk Ormskirk
Perrys of Canterbury Canterbury
Bristol Street Motors Durham Durham
Westcars of Tiverton Tiverton
Bristol Street Motors Crewe Crewe
Aston Melton Mowbray Melton Mowbray
Accrington Garages Accrington
James Haugh Dumfries
Saltford Motor Services Ltd Bristol
York Ward & Rowlatt Wellingborough
Drive Hartlepool Hartlepool
Drive Bristol North Bristol
Dickens Rhostyllen
Tustain Motors Ashington Ashington
Drive Bury St Edmunds Bury St Edmunds
Drive Redcar Redcar
Pentagon Derby Derby
JB Motors Malton
Marshall of Peterborough Peterborough
Perrys of Rotherham Rotherham
Eden Exeter Marsh Barton, Exeter
Evans Halshaw Peterlee Peterlee
Brindley Cannock Cannock
Fiskens of Forfar Forfar
Drive Bristol Central Bristol
Evans Halshaw Horsforth Leeds
Evans Halshaw Newport Newport
Drive Aldershot Aldershot
Dobies Workington
Marehay Garage Ripley
Steeles of Worthing Worthing
Troops Leadenham
Lindsays Milton
W P Lewis & Son Pembroke Dock
Lochside Garages Enniskillen
Kerr & Smith   Cumnock