The Motor Ombudsman & Financial Ombudsman Service
Alternative Dispute Resolution (ADR) or equivalent resolution providers are free and independent services that help resolve complaints without going to court.
Depending on the nature of your complaint, you may refer to the ADR provider or equivalent, which for Vauxhall customers is either The Motor Ombudsman or the Financial Ombudsman Service.
The Motor Ombudsman
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases.
This means honest adverts, clear warranty information, parts you can get when needed, and fair handling of complaints.
You can read more about The Motor Ombudsman https://www.themotorombudsman.org/about-us/how-we-work/
The Motor Ombudsman can assist with your query or dispute
related to:
- Vehicle standards
- Vehicle purchase
- Unsatisfactory repairs
- Manufacturer warranty issues
You can contact them:
By post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Website: https://www.themotorombudsman.org/
Phone: 0345 241 3008
The Motor Ombudsman
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases.
This means honest adverts, clear warranty information, parts you can get when needed, and fair handling of complaints.
You can read more about The Motor Ombudsman https://www.themotorombudsman.org/about-us/how-we-work/
The Motor Ombudsman can assist with your query or dispute
related to:
- Vehicle standards
- Vehicle purchase
- Unsatisfactory repairs
- Manufacturer warranty issues
You can contact them:
By post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Website: https://www.themotorombudsman.org/
Phone: 0345 241 3008
The Financial Ombudsman Service is free and helps customers when they have a problem with a financial product or service. They resolve disputes fairly and impartially and have the power to put things right.
They might be able to consider a query or dispute related to:
- Financial agreement sold
- Monthly finance on a vehicle that cannot be used
- Rejected vehicle that the finance provider refuses to accept back
- Extended warranty issues
You can read more about how they can support https://www.financial-ombudsman.org.uk/consumers
You can contact them:
By post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567
Motor Industry Code of Practice for New Cars
Motor Industry Code of Practice for Service & Repair
Complaints Handling
We have a complaint handling procedure that you can use to try and resolve any dispute. We’ll do our best to get it resolved quickly and efficiently.
If you’re not satisfied following the conclusion of Vauxhall’s complaint handling procedure, it’s recommended that you contact The Motor Ombudsman (“TMO”) who is a certified alternative dispute resolution provider.
And if we’re found to be in breach of The Motor Industry Code of Practice for New Cars, TMO offers a free Adjudication Service to help resolve the dispute and where necessary an Ombudsman will give a final decision which is binding on both parties if you chose to accept it.
We’re fully committed to engage in the TMO procedures in order to try to resolve any dispute through alternative dispute resolution.
You can find further information about the TMO procedures through The Motor Ombudsman website at www.themotorombudsman.org Alternatively you can contact The Motor Ombudsman Information Line on 0345 2413008.
