MOTOR INDUSTRY CODE OF PRACTICE FOR NEW CARS
Vauxhall Motors Limited subscribes to the Chartered Trading Standards Institute-approved Motor Industry Code of Practice for New Cars. As such, we are confirming promises made in the provision of new cars and the cover provided by our manufacturer’s warranty. This consumer code sets out standards with which we comply regarding:
- New Cars sales
- Car Manufacturer’s Warranties
- Availability of replacement parts
- Complaints Handling
We have a complaint handling procedure that you can use to try and resolve any dispute. We’ll do our best to get it resolved quickly and efficiently.
If you’re not satisfied following the conclusion of Vauxhall’s complaint handling procedure, it’s recommended that you contact The Motor Ombudsman (“TMO”) who is a certified alternative dispute resolution provider.
And if we’re found to be in breach of The Motor Industry Code of Practice for New Cars, TMO offers a free Adjudication Service to help resolve the dispute and where necessary an Ombudsman will give a final decision which is binding on both parties if you chose to accept it.
We’re fully committed to engage in the TMO procedures in order to try to resolve any dispute through alternative dispute resolution.
You can find further information about the TMO procedures through The Motor Ombudsman website at www.themotorombudsman.org. Alternatively, you can contact The Motor Ombudsman Information Line on 0345 2413008.
VAUXHALL WEBSITE TERMS AND CONDITIONS OF ACCESS
This website “the Site” is operated by Vauxhall Motors Limited ('Vauxhall') as the controller and the hosting is done by our IT supplier General Motors Holdings LLC (Michigan, USA).
The registered office of Vauxhall is situated in the United Kingdom at Chalton House, MP UK1-101-135, Luton Road, Chalton, Luton, Bedfordshire, LU4 9TT.
Types of data being processed
Vauxhall care about your privacy. We collect and process various types of personal data via this website.
- Information you provide to us when registering, requesting and using our services and our website, such as name, address, email address, as well as image files uploaded by you as a user.
- Information that we need when you report a problem with our website.
- Information collected with cookies.
Links to other websites
This website contains links to other Vauxhall websites or to websites of Vauxhall Retailers, authorised workshops, other affiliated companies or social media websites. Please be aware that these websites have their own data privacy policies. You should check their privacy policies when using these websites.
Vauxhall does not accept any responsibility or liability for third party websites.
Managing your ad preferences
Vauxhall works with third-party advertising and personalisation partners to help us display personalised content and appropriate advertising based on your visit to Vauxhall.co.uk and other websites. If you do not wish to receive personalised advertising from us while visiting a Vauxhall website, you may click on the AdChoices icon located at the bottom of the website page.
All materials within the Site are the intellectual property of Vauxhall. Such materials may not be copied or reproduced, save to the extent necessary to view the same on-line. However, you may print complete pages of the Site to hard copy for your own personal use on the following basis:
(a) no documents or related graphics on the Site are modified in any way;
(b) no graphics on the Site are used separately from the corresponding text; and
(c) Vauxhall's copyright and trademark or other notices appear in all copies.
Notwithstanding the generality of the foregoing, Vauxhall may from time to time give you the opportunity to download Wallpaper, Screen Savers and other utilities from the Site. Such downloads are covered by the terms and Vauxhall's Terms and Conditions of Download below.
Any use of the extracts from the Site other than in accordance with these terms for any purpose is prohibited.
While Vauxhall endeavours to ensure that the Site is normally available 24 hours a day, Vauxhall shall not be liable if for any reason the Site is unavailable at any time or for any period.
Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Vauxhall's control.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from the Site any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licences and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Site (including, without limitation, by hacking).
Vauxhall shall fully cooperate with any law enforcement authorities or court ordering requesting or directing Vauxhall to disclose the identity or locate anyone posting any material in breach of this code.
Accuracy of Information
The information in this Site is intended for customers of Vauxhall in the United Kingdom and may not be applicable to other jurisdictions. Vauxhall will use its reasonable endeavours to ensure that the contents of this Site are accurate and up to date. However, due to the nature of vehicle stocks and changes implemented in vehicle specifications during annual updates etc., products shown on this Site may differ from the latest specification. Customers are advised to check any specifically required vehicle features with their retailer at point of ordering. Vauxhall reserves the right to change product specifications at any time.
No reliance should be placed upon any of the statements made within the site and the material on the site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Vauxhall provides you with the site on the basis that Vauxhall excludes all representations, warranties and conditions or other terms (including, without limitation, any conditions implied by law) which, but for these terms, might have effect in relation to the site.
Vauxhall and Vauxhall’s group companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985) and their officers, directors, employees or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation) negligence, contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of the Site or your downloading of any material from the Site or any websites linked to the Site.
Nothing in these terms shall exclude or limit Vauxhall's liability for:
(a) death or personal injury caused by Vauxhall's negligence;
(b) fraud or fraudulent misrepresentation;
(c) any liability which cannot be excluded or limited under applicable law.
Governing Law and Jurisdiction
This Site was created, and is operated, according to the laws of England and these terms shall be governed and construed in accordance with English Law. In determining any disputes in relation to this Site and these terms the laws of England will apply and the Courts of England will have exclusive jurisdiction.
Vauxhall has developed certain mobile applications that you may download to your mobile device or vehicle (“Vauxhall Applications”). When you download a Vauxhall Application, there may be an opportunity for you to provide us with or for us to obtain information about you or your vehicle. Each Vauxhall Application will display a separate Privacy Statement that will inform you about how any information shared via the application will be handled and how to decline such use or uninstall the application.
Through the Infotainment system, Vauxhall may also offer applications developed by third parties (“3rd Party Application”). When you download a 3rd Party Application to your mobile device or vehicle, the 3rd Party Application may collect information about you in connection with your download or use of that application. Vauxhall is not responsible for the collection or use of information by 3rd Party Applications. We recommend that you carefully review the privacy statement of each 3rd Party Application prior to downloading or using them.
VAUXHALL WEBSITE TERMS AND CONDITIONS FOR DOWNLOADS
Vauxhall owns the materials downloadable from the Site (the “Materials”) and hereby grants you a non-exclusive personal licence to use the Materials subject to the terms set out above and the following additional terms and conditions set out below (together referred to as the “User Terms”).
The Materials are the intellectual property of Vauxhall. You may not sub-licence, assign, transfer or sell the Materials or the rights granted under the User Terms and you must ensure that Vauxhall's copyright, trade mark and other notices appear on all Materials downloaded and any copies that you make.
Any use of the Materials other than in accordance with the User Terms for any purpose is prohibited.
The Materials on this site have been thoroughly scanned and tested at all stages of production. Notwithstanding this, Vauxhall still recommends that you run a virus checker before use. Vauxhall also recommend that you have an up-to-date backup of your hard disk before using the software. You should consult your network administrator before downloading any Materials onto a networked computer.