FAQs

HOW DOES MOTABILITY WORK? 

FAQs about the scheme and Vauxhall Motability

Whether you’re new to Motability or an existing customer who wants to understand more about the scheme and what we have to offer at Vauxhall, we've divided some of the most frequently asked questions and answers into sections below.

DO I NEED TO SPEND MY FULL MOBILITY ALLOWANCE TO GET A VAUXHALL CAR ON THE MOTABILITY SCHEME?

No, you do not need to spend your full mobility allowance to lease a Vauxhall car on the scheme. We have a number of Fixed Weekly Rental models such as ADAM, Corsa and VIVA, which cost less than your weekly allowance. See our offers and prices for more information.

WHAT DOES NIL ADVANCE PAYMENT MEAN?

Nil Advance Payment means there is no additional payment required to cover the lease of your chosen car. Instead you simply exchange all of your weekly mobility allowance and nothing more.

 

The Vauxhall Motability team work hard to ensure our range includes Nil advance models which are highly suited to our customers, such as the Mokka X Active 1.4i, Crossland X Elite 1.2i, and Grandland X SE 1.2i. See our Cars, Prices and Offers page for more information.

WHAT IF I WOULD LIKE TO PAY FOR OPTIONAL EXTRAS WITH MY OWN MONEY?

We recognise our disability allowance customers have a range of needs and preferences. This is why we offer a number of different trim levels across our models and the ability to add optional extras to your car should you require them. The optional extras are to be paid out of your own finances.

 

To see which features come as standard across our range, please visit our Motability model pages. To discuss options and prices in more detail, or to arrange a test drive, please get in touch with your local Vauxhall Retailer.

 

Alternatively, you can use our ‘Help Me Choose’ tool to discover which vehicles we recommend for your needs.

 

IS AN ADVANCE PAYMENT A DEPOSIT THAT I’LL GET BACK LATER?

If you choose a vehicle with an advance payment, it means you’ll need to pay the specified lump sum out of your own finances. This contributes to the payment of the car on top of your mobility allowance.

 

Because it is part of the payment you will not receive it back at any point. However, it will be fixed at the figure quoted when you order your vehicle.

 

You may be required to pay a holding deposit when you order your new car. However, this will be deducted from your advance payment when you collect it.

WHEN DO I HAVE TO PAY AN ADVANCE PAYMENT?

Your local Vauxhall Retailer will confirm whether your advance payment is payable before, or on the day, you collect your new car.

CAN I TRADE IN MY PRIVATELY-OWNED CAR?

If your preference is a Vauxhall model that requires an advance payment and you are new to the Motability Scheme, your Vauxhall Retailer may discuss the option of trading in your car against the advance payment.

DO I NEED TO PAY FOR MY CAR TO BE SERVICED?

The cost of each service, plus maintenance repairs for the wear and tear of your vehicle, are all included in your Motability package. In addition, tyre repair and replacement, windscreen repair and a 60,000 mileage allowance, over three years, are also included.

WILL I RECEIVE A COURTESY VEHICLE EXACTLY LIKE MINE WHILE I WAIT?

As a Motability customer, while your car is being serviced, our Retailers will endeavour to provide you with a courtesy vehicle that is as close to your existing vehicle as possible.

 

This is more likely if you provide your Retailer with at least three weeks notice of your requirements. However, please note it will not always be possible to provide a similar vehicle.

WILL I HAVE TO PAY FOR SPECIAL INSURANCE AS A DISABLED DRIVER?

Insurance and personal accident cover for up to two named drivers, and insurance cover for driving abroad are all included in your Motability package. Your vehicle’s MOT, road tax and full breakdown assistance are also included.

HOW CAN I GET STARTED WITH CHOOSING THE RIGHT CAR FOR MY DISABILITY?  

You may find our 'Help Me Choose' tool helpful. It allows you to enter some of the things you may need as a driver or passenger, providing you with suggestions of models that meet your requirements.

 

Alternatively, each of our car model pages highlight relevant features for Motability customers and the standard equipment available with each trim level. These pages also provide accessibility content and measurements, such as doorframe height and width, helping you determine which car is most suitable.

WILL IT COST ME EXTRA TO HAVE MY CAR ADAPTED FOR MY DISABILITY?

 Many adaptations are included in your Motability package. More information is included on our adaptations page.

CAN I TEST DRIVE AN ADAPTED CAR?

We understand the thought of driving an adapted car for the first time can be worrying. For more information on how and where to test drive an adapted Vauxhall model, visit our adaptations page.

HOW DO I KNOW WHICH CAR ADAPTATIONS ARE SUITABLE FOR MY DISABILITY?

We advise speaking to your local Vauxhall Retailer who will be happy to discuss the different adaptations with you. They can also point you in the direction of an Adaptations partner should you need further assistance. For a quick understanding about some of the adaptations available, please visit our adaptations page.

HOW DO I KNOW IF I’M ELIGIBLE FOR MOTABILITY?

To be eligible for Motability, you, or the person you care for – which could be your child or parent, must have the Higher Rate Mobility Component of Disability Living Allowance or Enhanced Rate Mobility Component of Personal Independence Payment.

 

Alternatively, you or they, need to be receiving the War Pensioners’ Mobility Supplement or Armed Forces Independent Payment.

 

If you haven’t applied for your mobility allowance yet, or would like a copy of your award notice that provides details of your allowance entitlement, we'd suggest contacting the Department of Work and Pensions.

DO I HAVE TO BE THE DRIVER TO RECEIVE MOTABILITY?

Many Motability customers are passengers as they are too young or unable to drive. You can have up to two named drivers on your insurance which could be your parents, children, a family member or carer. However, they must only use the car for your benefit as a disabled person.

DOES THE MOTABILITY CUSTOMER ALWAYS NEED TO BE IN THE CAR?

As a carer, you may need to run errands without the disabled person you care for being in the car. This is acceptable as long as they, the Motability customer, benefit from the trip you are making.

I AM NO LONGER ELIGIBLE FOR MOTABILITY, WHAT DO I DO NOW?

You may have lost your mobility allowance or been moved to a different rate through PIP. If you are no longer eligible for Motability and need to return your car, you should speak to your Retailer to arrange this. They will be happy to discuss a number of options with you for leasing or purchasing Vauxhall vehicles outside of the scheme.

HOW DO I KNOW IF MY CHOICE OF CAR IS AVAILABLE?

Your local Retailer will provide full details on your choice of car and whether it is in stock or needs to be ordered.

HOW DO I ORDER MY FIRST MOTABILITY CAR?

Once you are ready to place your order, the process is simple and will be handled by the Motability specialist at your local Retailer. You will need to bring the following things with you:

 

  • Your driving license if you wish to drive.
  • Certificate of entitlement from either the Department of Work and Pensions or Veterans UK.
  • Proof of address (e.g. recent utility bill or bank statement).
  • Named drivers’ driving licences and consent for their details to be checked against the DVLA driver licence database (if your named driver is unable to come with you to the dealership, they must complete a Driver Consent Form)
  • Details of any previous accidents and driving convictions that you or your named drivers have.

 

You should be there to place the order yourself, unless you have a legal appointee to represent you.

HOW LONG WILL IT TAKE FOR MY VEHICLE TO BE DELIVERED?

The delivery of your vehicle is dependent on model and availability. Your Motability specialist will let you know when your vehicle is ready for collection and will keep you updated if anything changes.

I AM UNDER 25. ARE THERE ANY RESTRICTIONS I SHOULD BE AWARE OF?

Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 120 brakehorse power (BHP) or less (this does not apply to Wheelchair Accessible Vehicles).

 

It is therefore important to consider, before you choose your car, whether one of your named drivers is likely to be aged under 25 during your lease.