FAQs about the scheme and Vauxhall Motability
DO I NEED TO SPEND MY FULL MOBILITY ALLOWANCE TO GET A VAUXHALL CAR ON THE MOTABILITY SCHEME?
WHAT DOES NIL ADVANCE PAYMENT MEAN?
Nil advance payment means you do not have to pay a lump sum in addition to the fixed weekly rate of the vehicle to lease your chosen car. Instead you simply exchange all of your weekly mobility allowance and nothing more.
The Vauxhall Motability team works hard to ensure our range includes Nil advance models that are highly suited to our customers, such as the Mokka X Active 1.4i, Astra 1.4i SRi Hatchback and Sports Tourer and Crossland SE 1.2i. See our Cars, Prices and Offers page for more information.
WHAT IF I WOULD LIKE TO PAY FOR OPTIONAL EXTRAS WITH MY OWN MONEY?
We recognise our disability allowance customers have a range of needs and preferences. That means we offer a number of different trim levels with the option of paying an advance out of your own finances should you prefer to do this.
On the pages for each of the cars in our Motability range, you can see which additional features are available on each model. Alternatively, you can use our ‘Help me choose’ tool to discover which vehicles we recommend for your needs.
IS AN ADVANCE PAYMENT A DEPOSIT THAT I’LL GET BACK LATER?
If you choose a vehicle with an Advance Payment, it means you’ll need to pay the specified lump sum out of your own finances and this contributes to the payment of the car on top of your mobility allowance.
Because it is part of the payment you will not receive it back at any point. However, it will be fixed at the figure quoted when you order your vehicle.
You may be required to pay a holding deposit when you order your new car. However, this will be deducted from your Advance Payment when you collect it.
WHEN DO I HAVE TO PAY AN ADVANCE PAYMENT?
CAN I TRADE IN MY PRIVATELY-OWNED CAR?
DO I NEED TO PAY FOR MY CAR TO BE SERVICED?
WILL I RECEIVE A COURTESY VEHICLE EXACTLY LIKE MINE WHILE I WAIT?
As a Motability customer, while your car is being serviced, our retailers will endeavour to provide you with a courtesy vehicle that is close to your existing vehicle model and trim.
This is more likely to be possible if you provide your retailer with at least three weeks’ notice of your requirements. However, please note it will not always be possible to provide a similar vehicle.
WILL I HAVE TO PAY FOR SPECIAL INSURANCE AS A DISABLED DRIVER?
How can I get started with choosing the right car for my disability?
You may find our Help Me Choose tool helpful. It allows you to enter some of the things you may need as a driver or passenger.
For example, the height of the seats, width of the doorways, whether it has heated seats or steering wheel or driving safety features, etc. It will provide you with suggestions of models that meet your requirements.
Alternatively, each of the car model pages highlight relevant features for Motability customers and anything additional that is available with each trim level. These pages also provide accessibility measurements, such as doorframe height and width etc.
CAN I TEST DRIVE AN ADAPTED CAR?
HOW DO I KNOW IF I’M ELIGIBLE FOR MOTABILITY?
To be eligible for Motability, you, or the person you care for – which could be your child or parent, must have the Higher Rate Mobility Component of Disability Living Allowance or Enhanced Mobility Component of Personal Independence Payment.
Alternatively, you, or they, need to be receiving the War Pensioners’ Mobility Supplement or Armed Forces Independent Payment.
You can find out more on our What is Motability? page. Or, if you haven’t applied for your mobility allowance yet, or got a copy of your award notice that provides details of your allowance entitlement, you can contact the Department of Work and Pensions to ask for help.
DO I HAVE TO BE THE DRIVER TO RECEIVE MOTABILITY?
DOES THE MOTABILITY CUSTOMER ALWAYS NEED TO BE IN THE CAR?
I AM NO LONGER ELIGIBLE FOR MOTABILITY, WHAT DO I DO NOW?
HOW DO I KNOW IF MY CHOICE OF CAR IS AVAILABLE?
HOW DO I ORDER MY FIRST MOTABILITY CAR?
Once you are ready to place your order the process is simple and will be handled by the Motability specialist at your local dealership. You will need to bring the following things with you:
- Your driving license if you wish to drive.
- Certificate of entitlement from either the Department of Work and Pensions or Veterans UK.
- Proof of address (e.g. recent utility bill or bank statement).
- Named drivers’ driving licences and consent for their details to be checked against the DVLA driver licence database (if your named driver is unable to come with you to the dealership, they must complete a Driver Consent Form)
- Details of any previous accidents and driving convictions that you or your named drivers have.
You should be there to place the order yourself, unless you have a legal appointee to represent you.
HOW LONG WILL IT TAKE FOR MY VEHICLE TO BE DELIVERED?
I AM UNDER 25. ARE THERE ANY RESTRICTIONS I SHOULD BE AWARE OF?
Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 115 brake horse power (BHP) or less (this does not apply to Wheelchair Accessible Vehicles).
It is therefore important to consider, before you choose your car, whether one of your named drivers is likely to be aged under 25 during your lease.