Must The Motability Customer Be In The Car?

Does the Motability customer always need to be in the car?

No, not always. The Motability car can be used by, or for the benefit of, the disabled person. This means that the disabled person does not always need to be in the car for every journey taken. For example, named drivers of the vehicle are allowed to use the car for shopping or running other errands as long as it is benefitting the disabled customer.