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Help Centre
Vauxhall Motability FAQs

MOTABILITY HELP CENTRE

Check out everything you need to know about Motability by exploring our frequently asked questions.

Do I need to spend my full Motability allowance to get a Vauxhall car on the Motability Scheme? What does 'Nil Advance Payment' mean? What if I'd like to pay for optional extras with my own money? Is an Advance Payment a deposit I'll get back later? When do I have to pay my Advance Payment? Can I trade in my privately owned car?
Do I need to pay for my car to be serviced? Will I get a courtesy vehicle just like mine while my car is being serviced? Will I have to pay for insurance as a disabled driver?

How can I get started with choosing the right car for my disability?

You may find our 'Help Me Choose'  tool useful for getting started with your car search. The tool allows you to enter some of the things you may need as a driver or passenger, providing you with suggestions of Vauxhall models that meet your requirements. 

 

Alternatively, each of our car model pages highlight relevant features for Motability customers and the standard equipment available across each trim level. These pages also provide accessibility content and vehicle measurements, such as boot width and height, helping you to determine which car is most suitable.

Will it cost extra to have my car adapted for my disability? Can I test-drive an adapted car? How do I know which car adaptations are suitable for my disability?
How do I know if I qualify for Motability? Do I need to drive to be eligible for the Motability Scheme? Does the Motability customer always need to be in the car? I no longer qualify for the Motability Scheme. What should I do now?
How do I know if my choice of car is available? How do I order my first Motability car? How long will it take for my vehicle to be delivered? I'm under 25. Are there any restrictions I should be aware of? Can I return my Motability car early?

Not found what you're looking for? Contact us today

New or Used Vehicle Enquiries
Looking for your next vehicle? Whether it’s New or Used, we can help you to find something for your lifestyle and budget.  
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Customer Care Enquiries
If you need a hand or some advice with your Vauxhall vehicle, we’re on board to help.  
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Fleet or Company Car Drivers
Our specialist fleet and company car team have the experience and expertise to help you make the right decision. 
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